Amanda Mandy
Whittier
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Customer Service Manager
United document imaging
Whittier
07.2013 - 04.2017
- Managed customer inquiries through phone, email, and in-person communication.
- Trained staff on customer service protocols and best practices to improve team performance and service quality.
- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Assisted in developing customer service policies for better engagement.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by addressing concerns and developing tailored solutions.
Medical Billing Coordinator
Pacific shores medical group
Long Beach
06.2010 - 07.2011
- Processed medical claims for accuracy and compliance with regulations.
- Ensured timely submission of claims to reduce payment delays.
- Coordinated with healthcare providers to resolve billing discrepancies.
- Managed patient accounts and updated billing information consistently.
- Handled patient inquiries regarding billing statements and procedures.
- Reviewed insurance policies to determine coverage and payment options.
- Collaborated with management team on strategies for improving collection rate.
Medical Front Office Coordinator
Friends chiropractor
Whittier
05.2008 - 07.2008
- Managed patient scheduling and appointment confirmations for efficient office flow.
- Coordinated insurance verification and patient eligibility for seamless processing.
- Assisted patients with intake forms and medical history documentation.
- Communicated effectively with chiropractors regarding patient needs and treatment plans.
- Handled billing inquiries and processed payments accurately at the front desk.
- Implemented office supply inventory management to ensure adequate resources available.
- Greeted patients, answered phones and scheduled appointments.
- Resolved customer complaints in a timely manner while ensuring adherence to professional standards.
- Prepared and maintained patient files and records.
- Ordered medical supplies and equipment necessary for the practice's operations.
- Assisted in preparing paperwork for medical procedures or treatments performed by the office staff.
Education
Certified Medical Assistant - Medical Assistant
Rop Training
Whittier, CA 07.2008 - 07.2009
Santa Fe High School
Santa Fe Springs, CASkills
- Customer service management
- Customer relationship management
- Complaint resolution
- Customer service excellence
- Call center operations
- Team leadership
- Training development
- Project management
- Performance metrics analysis
- Workflow optimization
- MS office
- Attention to detail
- Problem solving
- Communication strategy
- Communication skills
- Active listening
- Telephone professionalism
- Customer relations
Languages
English
Professional
Timeline
Customer Service Manager
United document imaging
07.2013 - 04.2017
Medical Billing Coordinator
Pacific shores medical group
06.2010 - 07.2011
Certified Medical Assistant - Medical Assistant
Rop Training
07.2008 - 07.2009
Medical Front Office Coordinator
Friends chiropractor
05.2008 - 07.2008
Santa Fe High School