Duygu Tokmakkaya
Vancouver,BC
Summary
Former barista, customer service representative, assistant auditor and assistant project coordinator. Highly passionate about tasks related to team work and duties involving socializing with people. Enthusiastic about learning social skills and interacting with people. Motivated and interested in getting back into the service industry. Excellent observation skills paired with punctuality, tech-savviness; efficiency and accuracy to follow procedures due to my assistant project coordinator and bookkeeping backgrounds. Comes from a culture that values socialization and uplifting human interactions. Motivated to deliver first-rate service and foster positive relationships with customers to promote customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Accountant
Gureli Baker Tilly Accounting & Consultancy
10.2023 - 12.2023
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Supported senior accountants and reduced their workload by tackling daily data entry and file organization tasks.
Video Games Lighting Artist
Archiact VR
03.2023 - 09.2023
- Worked closely with the creative director, art producer, concept and technical artists to find solutions or efficient gameplay and the creation of visually stunning cutscenes.6
- Participated in daily stand-ups to maintain clear communication channels with other departments regarding project progress.
- Improved project timelines by effectively managing various tasks simultaneously.
Assistant Project Coordinator
Baker Tilly Consultancy
01.2021 - 01.2022
- Contributed to positive client relationships by promptly addressing inquiries and concerns.
- Improved project efficiency by streamlining communication between team members between the accounting and consultancy departments.
- Supported project teams with timely tracking and reporting of project progress and performance.
- Interacted with potential clients by phone calls and emails: directed potential clients to relevant department's managers.
Auditing Assistant
Baker Tilly Consultancy
08.2020 - 12.2020
- Communicated effectively with colleagues to ensure alignment on goals and expectations for project deliverables.
- Worked closely with clients to address any concerns or questions regarding audit recommendations, fostering a positive working relationship.
- Demonstrated adaptability when faced with unexpected challenges during audits.
- Provided clerical support to senior auditors and the accounting department
Customer Service Representative
Cagdas Superstore
09.2019 - 03.2020
- Enhanced customer satisfaction by efficiently handling customer inquiries and suggestions courteously and professionally.
- Built trusting relationship with customers to better understand their needs.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Actively listened to customers, addressed their concerns and quickly offered advice and assistance to customers and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista
Gloria Jean's Coffee
06.2019 - 09.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Diploma - 3D Animation & Visual Effects
Vancouver Film School
01.2023
Bachelor of Science - Business Administration And Management
Bilkent University
Ankara, Turkey06.2020
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
German
Limited Working
French
Elementary
Affiliations
- Ankara Kavaklidere Rotaract Youth Club
Certification
Autodesk Authorized Course Participation Certificate (2019)
Certificate of Proficiency in English (COPE) (2015)
International Baccalaureate (IB) (2015)
Timeline
Assistant Accountant
Gureli Baker Tilly Accounting & Consultancy
10.2023 - 12.2023
Video Games Lighting Artist
Archiact VR
03.2023 - 09.2023
Assistant Project Coordinator
Baker Tilly Consultancy
01.2021 - 01.2022
Auditing Assistant
Baker Tilly Consultancy
08.2020 - 12.2020
Customer Service Representative
Cagdas Superstore
09.2019 - 03.2020
Barista
Gloria Jean's Coffee
06.2019 - 09.2019
Diploma - 3D Animation & Visual Effects
Vancouver Film School
Bachelor of Science - Business Administration And Management
Bilkent University
Autodesk Authorized Course Participation Certificate (2019)
Certificate of Proficiency in English (COPE) (2015)
International Baccalaureate (IB) (2015)
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