DUSTIN VANDERPUTTEN
Kingston,ON
Summary
Seeking a position in a service based environment where I will have the chance to utilize my outstanding interpersonal skills and be able to put my excellence in client/customer relations to work. Looking for an employer that can appreciate a fun loving, efficient, and outgoing coworker being added to their team!
Personal Hobbies
- Motorcycle Racing
- Gaming/Building of computers
- Voice Caster, and amateur voice actor
- Hockey, and other sports
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
City Of Kingston
Kingston, ON
06.2022 - Current
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Assisted customers with making payments or completing orders in system.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Paintball Referee/Operator
PRZ Paintball
Picton
05.2021 - 10.2023
- Inspected, maintained and repaired equipment for paintball players.
- Enforced safety rules to ensure a safe environment for all participants.
- Monitored weather conditions throughout the day to ensure safety of all players.
- Assisted with set-up and tear down of field prior to and after each event.
- Performed first aid duties if needed due to minor injuries sustained during play.
- Attended appropriate meetings and training sessions to officiate games according to industry and company regulations.
- Assisted in the setup of production lines according to customer specifications.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
Cleaner
City of Kingston
Kingston, Ontario
03.2022 - 06.2022
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Transported trash and hazardous waste to appropriate disposal area.
- Handled, labeled and stored various hazardous chemicals and solutions safely to prevent injuries.
- Maintained safety protocols through safe handling of equipment and chemicals.
COVID-19 Screener
City of Kingston
Kingston, ON
09.2021 - 03.2022
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
GENERAL LABOURER
Various
01.2010 - 09.2020
- Remove debris from homes and properties and load for removal.
- Unload debris & trash at sites using wheelbarrows.
- Construct retaining walls & fences.
- Assist in the tear down of small buildings and sheds.
- Clean up work sites as required.
- Dig holes and trenches as requested by homeowners.
- Plant and take care of various trees and plants.
- Operate lawn mower to cut grass and land.
- Builds Personal Computers for customers and fix problems with any and all windows products ranging from Bios, firmware, drivers, and physical abnormalities.
Table Games Dealer
SHORELINES CASINO
Gananoque, ON
03.2019 - 01.2020
- Daily full-time interaction with patrons.
- Trained in multiple math systems and quick-thinking courses.
- High experience with cards and poker chips.
- Adept sleight of hand skills.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
Customer Service Representative
STATREK
Kingston, ON
01.2018 - 03.2019
- Promoted and excelled sales through customer service.
- Very high individual employee rating.
- Time management skills highly utilized.
- Data entry.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
Nutrition and Logistics Assistant
PROVIDENCE CARE HOSPITAL
Kingston, ON
06.2017 - 10.2017
- Porter of patients and clients throughout hospital.
- Operated personal support devices.
- Serving and delivering of meal trays.
- Deep clean of heavy duty dishwasher, pulper, beltline etc.
- Constant interaction with patients and clients.
- Worked with physical and mental health patients Page 3.
- Use of computers and tablets to monitor stock, complete tasks and to fill in patient requests.
- Keeps a constant positive attitude with a smile at all times.
SALES ASSOCIATE
OLD NAVY
Kingston, ON
03.2016 - 02.2017
- Assisted customers with product selection and special requests.
- Always addressed customer complaints and concerns.
- Constantly set up store displays.
- Operated cash register and all INTERAC equipment.
- Managed shelf stocking and price changes on product as required.
- Handled inventory and stock on a daily basis.
- Inspected merchandise for quality and quantity.
- Received shipments, priced items and displayed.
Marina Dock Hand
Parks Canada
Jones Falls
06.2012 - 09.2015
- Assisted customers with the loading and unloading of their boats onto the docks.
- Inspected docking lines, dock cleats, fenders, and other mooring equipment to ensure they were secure.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Organized storage areas for boating supplies such as life jackets, anchors, ropes, and cleaning supplies.
- Helped maintain cleanliness around the docks by removing debris from water surfaces or walkways.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Checked tire pressure and levels of fuel, motor oil or other fluids, adding air or fluids as required.
Care Worker
BEFORE/AFTER SCHOOL CARE
Kingston, ON
2010 - 2016
- Supervised activities of children.
- Prepared and served meals.
- Provided children with positive reinforcement.
- Ensured the safety of all children at all times.
- Provided support for physical, emotional and social needs of clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
Education
High School Diploma -
Loyalist Collegiate And Vocational Institute
Kingston, ON06.2016
Skills
- Communication skills
- Client relations
- Sales expertise
- Proficient in [Word, Excel, Networking, Computer Knowledge]
- Customer service
- Friendly, positive attitude
- Communication
Certification
Food Handlers Course
SmartServe
Racing license
AGCO License
References
REFERENCES Available upon request
Timeline
Customer Experience Agent
City Of Kingston
06.2022 - Current
Cleaner
City of Kingston
03.2022 - 06.2022
COVID-19 Screener
City of Kingston
09.2021 - 03.2022
Paintball Referee/Operator
PRZ Paintball
05.2021 - 10.2023
Table Games Dealer
SHORELINES CASINO
03.2019 - 01.2020
Customer Service Representative
STATREK
01.2018 - 03.2019
Nutrition and Logistics Assistant
PROVIDENCE CARE HOSPITAL
06.2017 - 10.2017
SALES ASSOCIATE
OLD NAVY
03.2016 - 02.2017
Marina Dock Hand
Parks Canada
06.2012 - 09.2015
GENERAL LABOURER
Various
01.2010 - 09.2020
Care Worker
BEFORE/AFTER SCHOOL CARE
2010 - 2016
High School Diploma -
Loyalist Collegiate And Vocational Institute
Food Handlers Course
SmartServe
Racing license
AGCO License
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