Brooke Bullock
Summary
Thorough team contributor with strong organizational and problem solving capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Finance Clerk
City of Kingston
11.2023 - Current
- Manage accounts payable and receivable, ensuring all transactions are recorded accurately and on time.
- Prepare inter-departmental correspondence, and reports.
- Provide excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Collaborate with colleagues to resolve any discrepancies in financial records or reports.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Customer Experience Agent
City of Kingston
05.2018 - 11.2023
- Represent the City as a frontline employee for a wide range of municipal services.
- Interact with internal and external customers and
respond to their inquiries and concerns in a professional and courteous manner. - Offer multi-channel service delivery at counters, over the phone and online (e-mail, service requests).
- Handle general inquiries regarding municipal services and programs.
- Resolve, refer or transfer, calls/email/service requests to appropriate City departments, employees or other organizations.
Office Manager
KMA Dental
04.2018 - 10.2023
- Responsible for administering the day-to-day activities of the business office. patient and employee relations;
- Accounts Receivables/Payables, Purchasing/Inventory control.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Dental Assisting : HAARP Certified, Infection Control, Charting, chairside assisting, Scheduling Appointments, Patient care, insurance processing
Warranty Administrator
James Braden Ford
07.2011 - 05.2018
- Submit warranty claims to Ford of Canada
- Process and reconcile payments
- License new and used vehicles
- Effectively communicate with and support sales, marketing and administrative teams
- Operate multi line switchboard system
- Help drive sales goals and achieve monthly quotas
- Responded to all customer inquiries thoroughly and professionally
- Managed high call volume with tact and professionalism
- Responsible for training new staff
- Organizing and maintaining staff schedule for sales department
- Administrative Duties; handle all telephone, email and direct communication inquires
- Maintain an organized interoffice system for files, correspondence, keys etc.
Education
Dental Assisting
KLC College
11-2019
Business Accounting -
Loyalist College
06-2009
High School -
Regiopolis-Notre Dame Catholic High School
01.2007
Skills
- Proficient user of computers including MS Outlook, Word, Excel
- Excellent communication skills, verbal and written
- Highly skilled in organization, record keeping and managing multiple projects and time management
- Strong problem solver with attention to detail
- Independent worker who works well under pressure
- Dedicated and flexible team player
References
Available upon request.
Timeline
Finance Clerk
City of Kingston
11.2023 - Current
Customer Experience Agent
City of Kingston
05.2018 - 11.2023
Office Manager
KMA Dental
04.2018 - 10.2023
Warranty Administrator
James Braden Ford
07.2011 - 05.2018
High School -
Regiopolis-Notre Dame Catholic High School
Dental Assisting
KLC College
Business Accounting -
Loyalist College
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