Durga Lakshmi Gopikrishnan
Sudbury,ON
Summary
A motivated System Analyst with a background in computer applications, aspiring to build a long-term career with opportunity for growth in a challenging environment. A team player with good communication skills willing to explore my professional skills and showcase my abilities in a dynamic work space.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
01.2022 - Current
- As sales associate, worked as a cashier, performing returns, issuing gift receipts, and processing card and cash transactions
- Merchandise was organized on the sales floor according to color schemes and other standards
- By assisting consumers with their inquiries, was able to provide exceptional customer service.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Bartender/Key Holder
The Frood Hotel
01.2022 - Current
- As a certified smart-serve bartender, opened and closed the bar in a reasonable and timely manner
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Increased daily and weekly sales while maintaining a well-stocked inventory as well as by keeping the bar clean and well- organized
- While dealing with varied scenarios, consumers demonstrated multitasking abilities.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
System Analyst
Envestnet Yodlee
01.2020 - 01.2022
- I managed and mentored an 18-member team to achieve team goals and have received awards for my diligence and performance
- As an effective communicator, I conducted internal team meetings to understand relevant challenges and delivered training sessions to newly hired managers and coworkers
- I provided outstanding customer experience by resolving issues effectively and also being acknowledged by the customer for my efforts
- I used my technical knowledge and insights to system advancements and new functionalities.
Sales Associate
Lulu Fashion Store
01.2017 - 01.2018
- As a sales associate, I organized merchandise on the sales floor and ensured that all visual standards were adhered to
- I have offered exceptional customer service by listening to customer requirements, resolving problems, and building a positive relationship with them
- Using my product knowledge, I raised awareness about the most popular promotional offers and guaranteed that the customer was completely happy with the service provided.
Education
Graduate Certificate - Project Management
Cambrian College of Applied Arts And Technology
Ernakulam06.2024
Graduate Certificate - IT Business Analysis
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2023
Bachelor of Arts - Computer Applications
Chinmaya College of Arts, Commerce And Science
Mahatma Gandhi University, India12th -
Sri Sri Ravishankar Vidya Mandir
India10th -
Sri Sri Ravishankar Vidya Mandir
IndiaSkills
- Stocking and Replenishing
- Product Promotion
- Order Supplies
- Microsoft Dynamics
Certification
Certificates
Smart Serve 2022 # 221109000165
Languages
English
Full Professional
Timeline
Sales Associate
Marshalls
01.2022 - Current
Bartender/Key Holder
The Frood Hotel
01.2022 - Current
System Analyst
Envestnet Yodlee
01.2020 - 01.2022
Sales Associate
Lulu Fashion Store
01.2017 - 01.2018
Graduate Certificate - Project Management
Cambrian College of Applied Arts And Technology
Graduate Certificate - IT Business Analysis
Cambrian College of Applied Arts And Technology
Bachelor of Arts - Computer Applications
Chinmaya College of Arts, Commerce And Science
12th -
Sri Sri Ravishankar Vidya Mandir
10th -
Sri Sri Ravishankar Vidya Mandir
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