Duniaska Rodriguez
Calgary,AB
Summary
Professional and compassionate Case Manager & Family Counsellor with two and a half years of experience providing counselling services to families and couples. Motivated to empower clients through the development of healthy communication skills and coping strategies, as well as to help individual, couple and families resolve conflicts and overcome trauma or crisis in their lives.
Overview
4
4
years of professional experience
Work History
Case Manager & Family Counsellor
Calgary Immigrant Women’s Association
11.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough need and risk assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Case managed through coordination of supports and services for immigrant and refugee families dealing with abuse and domestic violence
- Prepared and evaluated effectiveness of case plan and progress made by clients,
- Made appropriate referrals to different community resources as required and conducted regular follow-ups with all the clientele served
- Advocated for clients when necessary to ensure that clients receive adequate care, treatment and services from service providers and social service agencies
- Assisted in the customization and facilitation of support groups
- Maintained clear communication with different social service agencies involved with victims of abuse, i.e. attended inter-agency outreach meetings, as directed
- Provided brief intervention to the individual who perpetrated the violence by discussing a safety plan and providing information and referrals to stop the family violence and abuse
- Provided crisis and short-term counselling
- Provided follow-up services for the clients
- Supported clients to access community resources, including housing, food, clothing, vocational opportunities or services, life skills, mental health services, addictions services and spiritual support services
- Built ongoing relationships, connections and actively communicates with current community partners
Family Counsellor
Calgary Immigrant Women’s Association
10.2021 - 11.2021
- Provided strength-based individual & couple counselling and parenting support to clients and their families.
- Referred clients to different social service agencies and advocated on their behalf as required as well as did regular follow-ups with all the client served
- Guided clients in identifying areas of need and developing goals, and assisted in developing and maintaining client case plans which are assessed regularly
- Maintained clear communication with different social service agencies involved with victims of abuse, i.e. attended inter-agency outreach meetings, as directed
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Delivered counselling services to families and couples dealing with familial issues.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Participated in training and arrangements for the family conflict program as assigned
Home Visitor
Calgary Immigrant Women’s Association
05.2020 - 09.2021
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Established trust with families by maintaining confidentiality and demonstrating cultural sensitivity during home visits.
- Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
- Assessed child progress using standardized tools, identifying areas of concern and adjusting interventions accordingly.
- Conducted weekly home visits
- Provided support in helping parents enhance their parenting skills, improving their knowledge and understanding of child development, child health and positive family functioning, as well as, increasing their connections with their community.
- Matched and connected families with accurate resources according to their first language and cultural background.
- Worked collaboratively with the resources by sharing family’s information, interpreting, and identifying approaches to solving issues.
- Delivered Nurturing Parenting Program curriculum in client’s home or over Zoom.
- Identified service goals and established a Goal Plan based on family needs.
- Provided case consultations and monthly reports
- Requested supervision as much as needed.
- Completed PFS, EPD, SBS, Family Violence Screening and ASQ tools.
Education
Master of Arts - Counselling Psychology
Yorkville University
New Brunswick, Canada12.2025
Gottman Method Couples Therapy, Level 1
Gottman Institute
Online2023
Bachelor of Arts - Psychology
“Marta Abreu” University of Las Villas
Las Villas, Cuba2001
Skills
- Problem-Solving
- Relationship Building
- Client Advocacy
- Crisis Intervention
- Rapport building skills
- Individual, family and couple counselling
- Compassionate and supportive
- Dedicated, good teamwork, and enthusiastic
- Organizational and time management skills
- Strong attention to details and well service - oriented
- High understanding of personal confidentiality and personal boundaries
- Keen learning
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Case Manager & Family Counsellor
Calgary Immigrant Women’s Association
11.2021 - Current
Family Counsellor
Calgary Immigrant Women’s Association
10.2021 - 11.2021
Home Visitor
Calgary Immigrant Women’s Association
05.2020 - 09.2021
Master of Arts - Counselling Psychology
Yorkville University
Gottman Method Couples Therapy, Level 1
Gottman Institute
Bachelor of Arts - Psychology
“Marta Abreu” University of Las Villas
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