JENNIFER MILLAR
Toronto,Ont.
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager and Counsellor
Central Toronto Youth Services
Toronto , ON
04.2023 - Current
- Assessed client needs through intake interviews, ensuring tailored interventions and support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Service Coordinator
Central Toronto Youth Services
10.2016 - 04.2023
- Provide community-based group counselling services.
- Service coordination with identified youth.
- Maintain up-to-date client records, reports and measurement tools for quality assurance.
- Introductory assessments and intakes to determine eligibility/suitability.
Supervisor Access Facilitator
Brayden Supervision Services Inc.
Toronto , Ontario
12.2016 - 09.2022
- Supervise court-ordered non-custodial parental access visits.
- Provide parental guidance and interventions.
- Submit observation reports.
Part-time College Professor: School of Social and Community Services
George Brown Collage
Toronto , Ontario
01.2022 - 04.2022
- Delivery of course curriculum.
- Develop and maintain an inclusive and accessible online learning environment for students.
- Assessment of course assignments.
- Established strong rapport with approximately 30 students through open communication and availability during office hours, fostering positive relationships for academic support.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Day Program Counsellor
Central Toronto Youth Services
Toronto, Ontario
05.2010 - 10.2017
- Provide supportive counselling to adolescents and young adults with complex mental health needs (psychosis, mood disorders and pervasive developmental disorders).
- Participate in regular psychiatric consultation.
- Organized community outreach initiatives to raise awareness about available resources for youth support.
- Organized recreational activities that fostered physical fitness, teamwork, and self-esteem in clients.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Education
Bachelor of Arts - Child and Youth Care
Toronto Metropolitan University
Toronto, ON01.2018
Diploma - Child and Youth Work
Centennial College
Toronto, ON01.2002
Skills
- Program Development and Facilitation
- Crisis Support
- Strong Assessment and Advocate
- Critical thinker
- Wellness Recovery Action Plan Group Facilitator
- Interdisciplinary Collaboration
- Problem-solving
- Time management
- Community outreach
Accomplishments
- Completed WRAP Level One and Two training and successfully organized and facilitated several WRAP workshops for TDSB staff, students and agency clients.
- Moving to the role of a Case Manager & Counsellor in the New Outlook, Community Support Program to engage with and in the community with clients to develop rapport and communicate with community partners and service providers; Work with individuals with complex mental health needs and support clients with goal setting, navigating/accessing supportive/ helpful services and begin to build wellness routines into their daily lives.
Certification
- 2024 Crisis Prevention Intervention Training I Brittany Hunter
- 2022 First Aid & CPS/AED Level C exp. 2025-10-11 Canadian Red Cross
- 2023 Autentic & Compassionate Care: Trauma Informed Care, Understanding Trauma, Responding to Trauma Radius Child & Youth Services
- 2021 Centering the Wellness of Black Youth Youth Rex, York University
- 2021 Transference and Countertransference in Direct Service Workers Natalie Zlorde, MSW RSW
- 2021 Virtual International Symposium: Group Work a Changing World: The Power of Connections International Association of Social Work with Groups, Inc
- 2020 Understanding Loss and Grief Andrea Kwan MSW RSW
Timeline
Case Manager and Counsellor
Central Toronto Youth Services
04.2023 - Current
Part-time College Professor: School of Social and Community Services
George Brown Collage
01.2022 - 04.2022
Supervisor Access Facilitator
Brayden Supervision Services Inc.
12.2016 - 09.2022
Service Coordinator
Central Toronto Youth Services
10.2016 - 04.2023
Day Program Counsellor
Central Toronto Youth Services
05.2010 - 10.2017
Bachelor of Arts - Child and Youth Care
Toronto Metropolitan University
Diploma - Child and Youth Work
Centennial College