DUMARA DANIAL
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Ontario Heart Center
04.2022
- Handled high volume of calls per day, address patient needs, appointments, and concern
- Worked flexible hours
- Proved successful working within tight deadlines and fast-paced
- Cary out day to day duties accurately and efficiently
- Served patient and customers and followed outline steps of service
- Offered friendly and efficient service to patient, handled challenging situations with ease.
Customer Service Representative
CIBC Bank
04.2020 - 04.2022
- Welcoming clients upon their arrival and helping with their day-to-day banking needs
- Handling clients' financial transactions like transfers, withdrawals, deposits and money orders
- Discussed account details with customers and recommended products and services to them based on listening to their needs and interests
- Helping bank to stop frauds by knowing clients and paying attention to all detail
- Suggested effective solutions and resolved issues to increase customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or want
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Secretary
Finch, Weston Medical Center
02.2017 - 04.2020
- Greeting and welcoming all patients upon their arrival to clinic
- Kept information confidential and followed HIPAA guidelines to maintain patient trust
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Supported office staff and operational requirements with administrative tasks
- Proofread documents and correspondence for accuracy and completeness.
Education
Diploma - French
Online
Medical Terminology course -
French course - Alliance Francaise -
08.2024
Skills
- Building customer's Trust and Loyalty
- Good Communications skills
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Understanding customers' Needs
- Creative Problem Solving
- Calm and Professional Under Pressure
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
French
Limited Working
Hobbies and Interests
- Reading & Writing
- Traveling
- Swimming
Timeline
Ontario Heart Center
04.2022
Customer Service Representative
CIBC Bank
04.2020 - 04.2022
Medical Secretary
Finch, Weston Medical Center
02.2017 - 04.2020
Diploma - French
Online
Medical Terminology course -
French course - Alliance Francaise -
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