Kavit Patel

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Communicated with customers to assess and address their individual needs, providing them
  with timely and quality support via phone.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Founded in the year 2000, Netsurf Communications Pvt. Ltd., is a renowned group of companies with a diverse business portfolio ranging from Direct Selling, Biotechnology, Organic Farming, Research & Development to Dairy, Food & Beverage, and Entertainment. Built on robust fundamentals, it is powered with a sole mission of developing innovative products for the good of humanity, nature and the environment.

• Devised processes to boost long-term business success and increase profit levels.
• Consulted with customers to assess needs and propose optimal solutions.
• Grew business by developing business plans, hiring staff and obtaining initial investments.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Interacted with customers by phone, email or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.