Duc Trieu Nguyen

• Delivered training and mentorship to new tax professionals, fostering knowledge in tax regulations, filing processes, and client communication.

• Organized and facilitated one-on-one coaching on advanced tax preparation techniques, promoting professional development within the team.

• Reviewed trainees’ tax filings for accuracy and compliance, providing constructive feedback to improve their performance.

• Contributed to the creation of training materials and resources to ensure consistent learning experiences for all participants.

• Prepared and filed accurate federal and provincial tax returns for individuals and small businesses, ensuring compliance with regulations.

• Managed a large client portfolio using the Client Information System (CIS), achieving an 80% retention rate for the 2024 tax season.

• Provided clear explanations of complex tax concepts to clients, enhancing satisfaction and understanding.

• Conducted tax reconciliations and collaborated with government agencies on audits and refund queries.

• Used established assembly instructions to complete jobs.
• Operated various hand tools and machines during the assembly process.
• Recognized defective material and reported issues to management. Demonstrated strong problem-solving skills by addressing on-the-spot operational challenges to meet production time frame.
• Trained new employees on assembly line processes, safety protocols, and equipment operation.

• Conducted labor cost analysis using sales data, optimizing staffing levels and enhancing operational efficiency.
• Managed employee information systems to ensure data accuracy and compliance with corporate standards.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.