January – June 2025 (40 hrs/week); July 2025 – Present (25–30 hrs/week)
Prepare personal income tax returns (T1): property sales, capital gains, rental income, self-employment income; explain income tax obligations to clients using Tax Cycle software
Prepare corporate tax returns (T2) including full-cycle bookkeeping, reconciliations, depreciation schedules, income statements, and balance sheets
Process and file GST returns; maintain quarterly GST bookkeeping records
Manage bi-weekly and monthly payroll for multiple businesses using QuickBooks, ensuring compliance with CRA requirements and payroll rules (vacation pay, statutory holiday pay, source deductions)
Respond to CRA audits and reviews, preparing supporting documentation and correspondence
Gained exposure to cross-border U.S. tax filings and applied international tax treaty rules
Oversee office operations when manager is away, including client intake, workflow management, and correspondence
Taxpayer Services Agent
Canada Revenue Agency
Calgary, AB
06.2021 - 12.2023
Resolved 30+ taxpayer inquiries daily, maintaining a high level of accuracy and client satisfaction
Educated taxpayers on tax credits, deductions, and compliance obligations
Conducted detailed account analysis using internal CRA systems to resolve discrepancies
Collected accurate client details to ensure compliance with CRA standards and audit requirements
Sales Associate
Bath & Body Works Inc.
Calgary, AB
10.2018 - 01.2021
Delivered strong customer service, assisting clients with product selection and upselling
Trained and mentored new associates on sales techniques and company procedures
Contributed to consistently meeting store sales goals and customer satisfaction targets
Education
Bachelor of Commerce - Accounting
Haskayne School of Business, University of Calgary