Duane Barrett
Burnaby,British Columbia
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to achieve their individual and collective goals, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Account Manager
ISC Professional
04.2015 - 07.2022
- Evaluated customers' potential needs to make appropriate recommendations.
- Handled inquires and complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Trained new employees on customer service, money handling and organizing strategies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Attended monthly sales meetings and quarterly sales trainings.
- Used Salesforce and Accpac to keep accurate records pertaining to inventory and account notes.
- Communicated with approximately 30 clients daily to understand needs and explain product value
District Manager
Shades Of Beauty
08.2003 - 01.2015
- Supervised 5 locations to enforce high-quality standards of operation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Administered daily operations and enforced compliance with policies and procedures
Education
Human Resource Management
Grandville College
Vancouver, BC06-2023
Accounting And Finance
Northern Alberta Institute of Technology
Edmonton, AB05-2008
Skills
- Client Relationship Building
- Processing Payments
- Proficient MS Office suite, including Word, Excel, Powerpoint and Outlook
- Conflict Resolution
- Decision-Making
- Team Leadership
- Policy Enforcement
- Policy and Procedure Development
- Complex Problem-Solving
- Verbal and Written Communication
Certification
Occupational First Aid Level 1
Timeline
Customer Account Manager
ISC Professional
04.2015 - 07.2022
District Manager
Shades Of Beauty
08.2003 - 01.2015
Occupational First Aid Level 1
Human Resource Management
Grandville College
Accounting And Finance
Northern Alberta Institute of Technology
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