Cordelia Olagunju
Brampton
Summary
Customer Manager offering 5-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Account Manager
GODREJ NIGERIA LIMITED
01.2019 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Strengthened client relationships through regular communication and personalized account management strategies.
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Exceeded sales targets by strategically targeting key decision-makers within prospective client organizations.
- Evaluated customers' potential needs to make appropriate recommendations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Established performance and service goals and held associates accountable for individual performance.
Sales Representative Team Leader
Batok Offshore And Oil Services
03.2018 - 01.2019
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Negotiated favorable contracts with vendors to secure competitive pricing for products while maintaining profitability.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON04.2025
Bachelor of Science - Business Administration
ESFAM University Republic of Benin
Republic Of Benin 08.2017
Skills
- Sales Tactics
- Revenue Generation
- Client Relationship Building
- Strategic planning
- Relationship building
- Adaptability
- Attention to detail
- Organizational skills
- Team collaboration
- Customer service
- Decision-making
- Time management
Languages
English
Professional Working
Certification
- Certified Sales Executive
- CPR and First Aid Certification (Red Cross Toronto) 2023
- Dominion Consult and Health Care Services Inc. 2023
- AODA Certification 2023
- CPI Nonviolent Crisis Intervention 2023
- Food Handling Certificate 2023
Timeline
Customer Account Manager
GODREJ NIGERIA LIMITED
01.2019 - 07.2023
Sales Representative Team Leader
Batok Offshore And Oil Services
03.2018 - 01.2019
High School Diploma -
Seneca College of Applied Arts And Technology
Bachelor of Science - Business Administration
ESFAM University Republic of Benin