Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cordelia Olagunju

Brampton

Summary

Customer Manager offering 5-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Account Manager

GODREJ NIGERIA LIMITED
01.2019 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
  • Strengthened client relationships through regular communication and personalized account management strategies.
  • Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
  • Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
  • Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Exceeded sales targets by strategically targeting key decision-makers within prospective client organizations.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Contributed to event marketing, sales and brand promotion.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Achieved or exceeded company-defined sales quotas.
  • Established performance and service goals and held associates accountable for individual performance.

Sales Representative Team Leader

Batok Offshore And Oil Services
03.2018 - 01.2019
  • Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Negotiated favorable contracts with vendors to secure competitive pricing for products while maintaining profitability.
  • Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

High School Diploma -

Seneca College of Applied Arts And Technology
North York, ON
04.2025

Bachelor of Science - Business Administration

ESFAM University Republic of Benin
Republic Of Benin
08.2017

Skills

  • Sales Tactics
  • Revenue Generation
  • Client Relationship Building
  • Strategic planning
  • Relationship building
  • Adaptability
  • Attention to detail
  • Organizational skills
  • Team collaboration
  • Customer service
  • Decision-making
  • Time management

Languages

English
Professional Working

Certification

  • Certified Sales Executive
  • CPR and First Aid Certification (Red Cross Toronto) 2023
  • Dominion Consult and Health Care Services Inc. 2023
  • AODA Certification 2023
  • CPI Nonviolent Crisis Intervention 2023
  • Food Handling Certificate 2023

Timeline

Customer Account Manager

GODREJ NIGERIA LIMITED
01.2019 - 07.2023

Sales Representative Team Leader

Batok Offshore And Oil Services
03.2018 - 01.2019

High School Diploma -

Seneca College of Applied Arts And Technology

Bachelor of Science - Business Administration

ESFAM University Republic of Benin

Similar Profiles

CREATE PROFILE
Cordelia Olagunju