Kamaldeep Sandhu
Shelburne,ON
Summary
Dynamic and detail-oriented professional with extensive experience at Fifth Avenue Medical Centre, excelling in electronic medical records management and patient intake. Proven ability to enhance clinic operations through exceptional communication and organizational skills, ensuring seamless patient experiences in high-volume environments. Fluent in English, Punjabi, and Hindi, adept at navigating diverse patient needs.
Overview
21
21
years of professional experience
Work History
Senior Clinic Assistant
Fifth Avenue Medical Centre
01.2023 - Current
- Registered and updated patient demographic and medical information accurately
- Scheduled appointments, coordinated with physicians, and managed clinic flow
- Verified insurance and OHIP coverage; handled uninsured patient billing
- Maintained EMRs and managed supply inventory
- Operated clinic switchboard and managed inbound calls and paging
Operations Manager & Administrator
Swift Clinics Inc.
09.2020 - 11.2022
- Oversaw daily operations across 8 clinics, including registration and intake workflows
- Trained staff on safety procedures and EMR documentation
- Managed inventory and completed supply orders
- Provided scheduling support and monitored data quality
Patient Assistant
TLC Laser Eye Centres
04.2017 - 09.2020
- Collected and updated patient intake forms and insurance details
- Handled patient registration and generated medical charts and labels
- Managed incoming and outgoing faxes and health record transfers
- Supported surgeons and trained new administrative staff
Medical Administrator
Brampton East Medical Group
04.2004 - 04.2017
- Registered patients and updated electronic and paper medical files
- Answered calls and arranged medical appointments
- Scanned and archived reports and managed patient chart accuracy
- Maintained strong communication with physicians and patients
Education
BSc -
HMV College for Medical Science
High School -
Christ King Convent School
Skills
- Electronic Medical Records (EMR) systems
- MS Office: Word
- MS Office: Outlook
- MS Office: Excel
- MS Office: Teams
- Accurate data entry
- Switchboard operation
- OHIP/WSIB billing
- Medical terminology
- Patient intake
- Appointment scheduling
- Exceptional communication
- Customer service skills
- Strong attention to detail
- Organization
- Experience in fast-paced environments
- Experience in high-volume environments
- Ability to support interdisciplinary teams
- Ability to navigate diverse patient needs
- Fluent in English
- Fluent in Punjabi
- Fluent in Hindi
References
Available upon request.
Timeline
Senior Clinic Assistant
Fifth Avenue Medical Centre
01.2023 - Current
Operations Manager & Administrator
Swift Clinics Inc.
09.2020 - 11.2022
Patient Assistant
TLC Laser Eye Centres
04.2017 - 09.2020
Medical Administrator
Brampton East Medical Group
04.2004 - 04.2017
BSc -
HMV College for Medical Science
High School -
Christ King Convent School
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