Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer McKechnie

Langford,Canada

Summary

Diligent Healthcare professional with solid background in clinic coordination. Effectively managed daily operations and enhanced patient flow, contributing to improved clinic efficiency. Strong focus on team collaboration and adaptable to changing needs. Strong organizational and communication skills, reliable and prepared to make a positive impact.

Overview

31
31
years of professional experience

Work History

Clinic Coordinator / MOA

Pacific Centre Family Services Association
Victoria, BC
12.2023 - Current
  • Perform essential MOA duties as required and ensure smooth day-to-day clinic operations.
  • Maintain accurate records and produce reports.
  • Contribute to strategic planning and evaluation of clinic activities, policies with senior leadership.
  • Oversee clinical inventory control, supply orders, and budget monitoring in accordance with organizational procedures.
  • Coordinate patient flow and clinic scheduling to optimize provider availability and appointment efficiency.
  • Supervise and support Medical Office Assistant (MOA) staff, including scheduling, training.
  • Assist with operational management for the Westshore Community Health Centre (WSCHC), ensuring adherence to policies, standards, and licensing requirements.
  • Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
  • Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
  • Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.

Office Manager / Senior Medical Office Assistant

Willows Pediatrics
Victoria, BC
12.2021 - 12.2023
  • Lead daily clinic operations, ensuring efficient workflow and high-quality patient care.
  • Supervise MOA staff, providing training, mentorship, and performance guidance.
  • Manage all billing processes (MSP and private), and oversee accounts to ensure accuracy and compliance.
  • Coordinate communications between physicians, staff, and external service providers (IT, accounting, building maintenance).
  • Maintain and improve internal procedures, including referral triage and EMR documentation.
  • Oversee supply procurement, website planning, and office opening/closing responsibilities.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Nursing Unit Clerk (Outpatient Clinic Coordinator)

BC Cancer
Victoria, BC
12.2018 - 11.2021
  • Coordinate and manage outpatient clinic scheduling, balancing physician availability and patient needs.
  • Prioritize and triage tasks across departments, ensuring timely processing of medical orders and referrals.
  • Serve as a front-line liaison with patients and families, maintaining a calm and professional environment.
  • Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
  • Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
  • Served as the designated point of contact for the clerical team during supervisor absences. Offered feedback and insight on new systems and processes prior to implementation.

Clinic Administrator / Admitting Clerk – Visiting Specialists Clinic

Northern Health
Dawson Creek, BC
07.2017 - 07.2018
  • Sole administrator for a multi-specialist outpatient clinic; fully responsible for clinic logistics, patient scheduling, and physician support.
  • Managed referral triage, records management, supply orders, and coordination with surgical and daycare departments.
  • Provided on-site support during specialist visits, including patient registration, workflow coordination, and direct physician assistance.

Nursing Unit Clerk

Northern Health
Dawson Creek, BC
04.2011 - 07.2017
  • Supported multiple departments (Emergency, ICU, Daycare, and Cancer Care Clinic) with administrative and clinical coordination.
  • Oversaw transcriptions, order entries, discharge paperwork, and interdepartmental communication.
  • Played a key role in ensuring continuity of care through accurate record-keeping and appointment scheduling.
  • Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to guidelines.
  • Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
  • Assisted in reducing errors through careful verification of physician orders for tests, medications, and treatments.
  • Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.

Stay-at-Home Parent (Career Break)

Self-Employed
Surrey, BC
01.2004 - 04.2011
  • Developed exceptional multitasking, time management, and organizational skills while managing a busy household and raising three children.

Patient Care Coordinator / Executive Assistant

Carruthers Cosmetic Ophthalmology Clinic
Vancouver, BC
07.2000 - 01.2004
  • Managed patient scheduling for multiple providers, handled private billing, and maintained medical records.
  • Worked directly with research and marketing teams, organized conferences, and coordinated physician travel and personal schedules.
  • Provided high-level administrative support in a fast-paced cosmetic medical office.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.

Medical Office Assistant

Various Clinics
Port Moody & Vancouver, BC
08.1994 - 06.2000
  • Delivered full-scope MOA services in family practice settings, including patient intake, scheduling, record-keeping, and front-desk management.

Education

Medical Office Assistant Diploma -

University College of The Fraser Valley
Abbotsford, BC
08-1994

Grade 12 Academic Diploma -

Maple Ridge Secondary School
Maple Ridge, BC
06-1992

Skills

  • Team Leadership & Staff Coordination
  • Clinic & Office Management
  • Electronic Medical Records (EMR) Systems
  • Medical Billing (MSP & Private)
  • Scheduling & Workflow Optimization
  • Patient Relations & Customer Service
  • Cross-Departmental Communication
  • Supply Chain & Inventory Management
  • Medical terminology proficiency
  • Teamwork and collaboration
  • Certified in CPR/AED

Timeline

Clinic Coordinator / MOA

Pacific Centre Family Services Association
12.2023 - Current

Office Manager / Senior Medical Office Assistant

Willows Pediatrics
12.2021 - 12.2023

Nursing Unit Clerk (Outpatient Clinic Coordinator)

BC Cancer
12.2018 - 11.2021

Clinic Administrator / Admitting Clerk – Visiting Specialists Clinic

Northern Health
07.2017 - 07.2018

Nursing Unit Clerk

Northern Health
04.2011 - 07.2017

Stay-at-Home Parent (Career Break)

Self-Employed
01.2004 - 04.2011

Patient Care Coordinator / Executive Assistant

Carruthers Cosmetic Ophthalmology Clinic
07.2000 - 01.2004

Medical Office Assistant

Various Clinics
08.1994 - 06.2000

Medical Office Assistant Diploma -

University College of The Fraser Valley

Grade 12 Academic Diploma -

Maple Ridge Secondary School
Jennifer McKechnie