Diana Ruiz
Hayward
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level management position.
Overview
5
5
years of professional experience
Work History
Office Assistant
AS Children's School at SSU
08.2024 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Expedited document processing with accurate data entry and timely filing.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Customer Service Representative
Farmers Insurance- Elizabeth Banuelos Agency
06.2024 - 08.2024
- Handle insurance company inquiries by addressing service issues related to payment arrangements and insurance policy renewals
- Prepare and deliver documents upon customer request to complete policy adjustments
- Respond to customer inquiries via phone and email, addressing questions and concerns regarding their policies
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Fruit Expert and Designer
Edible Arrangements
05.2020 - 01.2023
- Assembled customers’ orders ensuring they were complete and accurate resulting in strong customer satisfaction
- Assisted and resolved customer concerns not of my doing by good EQ, listening first, and finding a balanced resolution causing customers to be fully satisfied
- Creatively designed custom fruit orders bringing out the best edible arrangements using products that were in abundance and pleasurable to the pallet
Education
Business Administration - Management
Sonoma State University
Rohnert Park, CA05.2025
Skills
- Bilingual in English/Spanish
- Efficient problem solver
- Proficient in Microsoft Word and PowerPoint
- Excellent customer service
- Detailed-oriented
- Strong communicator
- Excellent Time Management Skills
- Strong organizational skills
- Data entry
- File organization
- Organizing and categorizing
- Office administration
Timeline
Office Assistant
AS Children's School at SSU
08.2024 - Current
Customer Service Representative
Farmers Insurance- Elizabeth Banuelos Agency
06.2024 - 08.2024
Fruit Expert and Designer
Edible Arrangements
05.2020 - 01.2023
Business Administration - Management
Sonoma State University
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