Drishti Kalra
Brampton,Ontario
Summary
Having good communication skills (Multilingual), offering exceptional verbal and writing skills with proficiency in English, Hindi, and Punjabi. Ability to prioritize tasks and organize, problem-solving abilities in a fast-paced environment, offers the best customer service. Aspiring IFC (Investment Funds in Canada) candidate.
Overview
2
2
years of professional experience
Work History
Financial Service Representative
CIBC (third Party Employee)
Toronto, (Work From Home)
11.2023 - 04.2024
- Worked for Anti Money Laundry Support group (special project).
- Help clients on call, for COSTCO Mastercard.
- Update their personal information for the record.
- Assist clients with day-to-day banking inquiries.
- Worked for credit cards .
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Baskin Robbins
Brampton, ON
09.2022 - 10.2023
- Worked as a cashier in front, good in mathematical skills.
- Maintain stock and inventory.
- Make ice cream cakes and customize them according to the client's needs.
- Decorate cakes on every occasion and festival theme.
- Can handle the whole store alone, while doing closings.
- Can scoop the ice creams in different sizes.
- Conducted regular quality assurance checks, by doing the temperatures timely.
- Promote sales with various offers and qualitative services.
- Always welcome, greet customers and work on their feedbacks.
Social Media Representative
Access2Canada
Mississauga, ON
06.2023 - 08.2023
- Increased brand awareness by developing and implementing creative social media.
- Promote the IRCC recent updates on different social media platforms such as LinkedIn, Instagram, Facebook, official website, TikTok, etc.
- Attend client calls and book appointments.
- Edit the advertisements using different tools, like Canvas, Picsart, Adobe, etc.
- Fill and maintain Forms with client's records and information.
- Improved customer engagement through timely responses to inquiries on various social media platforms.
- Use Marketing skills and strategies to promote the web page, so that each client can get the updates on time with accuracy.
Customer Service Representative
Wendy's
Brampton And Mississauga
03.2022 - 05.2023
- Worked at the front as a cashier, recorded transactions, and handled cash.
- Did drive-through while working on the PUW system.
- Maintain stock and inventory.
- Did different tasks each day.
- Made sandwiches and sandwich station.
- Participated in different store activities, hurdles, etc
- Worked in a fast-paced environment effectively and efficiently.
Warehouse Associate
Kuehne & Nagel
Mississauga, ON
11.2022 - 01.2023
- Did SIM card activation with software.
- Pick and pack the stuff according to the client's order.
- Print and label the shipping addresses.
- Scan different cartons with different requirements.
- Provided value-added services to customers.
- Improved warehouse efficiency by streamlining inventory management processes.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Retail Store Associate
Domestic Store
Punjab, India
06.2022 - 11.2022
- Handle cash transactions.
- Promote digital and online payment methods.
- Increased sales by providing exceptional customer service and product knowledge.
- Reduced inventory loss through accurate stock management and adherence to store policies.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
- Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
Education
High School Diploma -
Humber Institute of Technology And Advanced Learning
Toronto, ON08.2023
Skills
- Aspiring IFC (Investment Funds in Canada)Candidate
- Proficiency in English, Hindi, and Punjabi
- Problem-solving abilities in a fast-paced environment
- Money math Skills
- Efficient and Effective
- Administrative skills
- Teamwork
- Ability to prioritize tasks and organize
- Quality Assurance
- Excellent in Microsoft tools(Excel, Word, PowerPoint, etc)
- Customer Relations
- Good Telephone Etiquette
- Recordkeeping
- Relationship Building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Financial Service Representative
CIBC (third Party Employee)
11.2023 - 04.2024
Social Media Representative
Access2Canada
06.2023 - 08.2023
Warehouse Associate
Kuehne & Nagel
11.2022 - 01.2023
Customer Service Representative
Baskin Robbins
09.2022 - 10.2023
Retail Store Associate
Domestic Store
06.2022 - 11.2022
Customer Service Representative
Wendy's
03.2022 - 05.2023
High School Diploma -
Humber Institute of Technology And Advanced Learning