Drishti Drishti
Mississauga,ON
Summary
Reliable front desk agent, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
1
1
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Monte Carlo Hotel
12.2022 - 02.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new staff members in customer service techniques and hotel operations.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Monitored hotel's budget and financial records.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Agent
Woodbine Hotel & Suites
06.2022 - 08.2022
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Coordinated with vendors for repair and maintenance of hotel.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Representative(home and Wireless)
Connect6 Group
09.2022 - 11.2022
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant IELTS Teacher
DC Classes
01.2019 - 01.2020
- Teaching IELTS modules to new students
- Making tests for exam preparation
- Solving questions
- Teaching complex sentences to new customers
- Assisting in test checking
- Conducting IELTS mock tests
Education
Diploma - Computer Programming
Seneca College of Applied Arts And Technology
North York, ON12.2023
Skills
- Manage Research
- Guest Ledger
- Employee Retention
- Financial Information Review
- Writing and verbal communication
- Data entry (40 WPM)
- Client relation
- Office administration
- Organizing and managing skill
- Proficiency in computer (MS word, office, power Point, Access, outlook)
- Polite and humble
- Writing and verbal communication
- Professionalism
- Efficiency
- Verifying Reservations
- Front Desk Management
- Automated Telephone Systems
- Hospitality Service
- Safety and Security Procedures
- Credit and Cash Payments
- Problem-Solving Skills
- Sales Expertise
Certification
- Certified sales rep, [connect6]
reading books, listening music, dancing, cooking,painting
MY HOBBIES:
I enjoy myself and I love to learn and try new things in life because I think that we should try to learn from our cradle to grave.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Front Desk Agent
Monte Carlo Hotel
12.2022 - 02.2023
Sales Representative(home and Wireless)
Connect6 Group
09.2022 - 11.2022
Front Desk Agent
Woodbine Hotel & Suites
06.2022 - 08.2022
Assistant IELTS Teacher
DC Classes
01.2019 - 01.2020
Diploma - Computer Programming
Seneca College of Applied Arts And Technology
- Certified sales rep, [connect6]
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