Drishti Bhatia

• Directing customers by escorting them to racks and counters.

• Increasing sales revenue by building strong rapport with customers and recommending appropriate products based on their needs. Developing new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
• Achieving monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborating with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Assisting with inventory, including receiving and stocking merchandise and arranging them on shelves.

• Managing conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Was part of the team known as NET (National escalation team)
• Trained for handling escalated complaints coming directly from the CEO and other higher management of Bharti Airtel and solving them as soon as possible.
• Well-experienced in problem-solving, communicating with customers, and handling their grievances in the shortest time possible.
• Communicated with industry partners to build valuable relationships and achieve operational targets.
• Improving customer satisfaction by quickly identifying and resolving escalated issues.
• Ensuring timely updates to customers throughout the escalation process, setting clear expectations for resolution timelines.