Drew Hodgins
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Experience Associate & Personal Banking Associate
TD Canada Trust
01.2020 - Current
- Provide legendary customer experience while processing client transactions that range from routine to complex financial transactions both in branch and through EasyLine.
- Assist branch manager in executing branch operations and accurately maintained records and documents
- Complied with bank operations and security procedures efficiently and accurately while maintaining client confidentiality.
- Created personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Looked for additional ways to expand products to customers by upselling new products and services.
Shift Supervisor
Starbucks Coffee
07.2016 - 01.2021
- Assisted the store manager in executing store operations including cash handling and product ordering.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Merchant / Sales Associate
Bryan Family Farm
06.2016 - 01.2017
- Maintained in-stock and presentable conditions at a kiosk at the Orangeville's Farmers Market.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Marketing various pork products and ensuring the public understands the product and importance of local farming and businesses.
General Labourer
Greatario Engineered Storage Systems
05.2012 - 01.2014
- Managed and maintained an organized and safe work environment, managed large machines, and work overtime when expected.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Assisted with building state of the art storage systems as well as maintained and repaired older systems to ensure customer satisfaction.
Education
GIS & Urban Planning -
Fanshawe College
London, Ontario01.2016
B.A Environmental Geography -
Nipissing University
North Bay, Ontario01.2012
Skills
- Proficient knowledge in AutoCAD, ArcGIS, SketchUp, Microsoft Applications, and Adobe Illustrator and Photoshop applications
- Over ten years of experience in the customer service industry
- Excellent problem solving, interpersonal and customer service skills to address customer inquiries and difficult situations with poise and diplomacy
- Strong communication, organizational and interpersonal skills
- Ability to co-ordinate multiple tasks, balance multiple demands and address timelines with frequent interruptions
Certification
- Aerial Boom Lift Operators Card
- Confined Space Entry Training
- Aerial Work Platform
- Fall Arrest
- WHIMIS
- Industrial Lift Truck
- Propane Exchange
- Skid Steer
Volunteer Experience
- Landscape Volunteer, Arbours at Montgomery, Orangeville, Ontario, 2010, Present, Assisted with the landscaping and maintenance around a condominium complex by planting, pruning, watering of vegetation, removal of debris and more
- Field Trip Volunteer/Chaperone, Admiral Collingwood Elementary School, Collingwood, Ontario, 05/2015
References
Available upon request
Hobbies and Interests
- Landscaping
- Horticulture
- Agriculture
- Photography
- Art and design
- Hiking
- Cycling
- Boating
- Most outdoor recreational activities
Timeline
Customer Experience Associate & Personal Banking Associate
TD Canada Trust
01.2020 - Current
Shift Supervisor
Starbucks Coffee
07.2016 - 01.2021
Merchant / Sales Associate
Bryan Family Farm
06.2016 - 01.2017
General Labourer
Greatario Engineered Storage Systems
05.2012 - 01.2014
GIS & Urban Planning -
Fanshawe College
B.A Environmental Geography -
Nipissing University
- Aerial Boom Lift Operators Card
- Confined Space Entry Training
- Aerial Work Platform
- Fall Arrest
- WHIMIS
- Industrial Lift Truck
- Propane Exchange
- Skid Steer
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