Drew Bunting
Vacaville
Summary
Entry-level IT Support professional with a background in customer service, technical troubleshooting, and system coordination. Experienced in supporting end users, managing service requests, and maintaining accurate documentation in fast-paced environments. Currently pursuing a Bachelor’s in Business Information Security with a strong interest in help desk and systems support. Known for strong communication, problem-solving, and the ability to quickly learn new technologies.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Dish Specialist / Cashier / Prep Pantry
Napoli Pizzeria
Vacaville
2018 - Current
•Provided high-volume customer support in a fast-paced environment, resolving issues efficiently
•Handled transactions, order accuracy, and customer inquiries with strong attention to detail
•Trained new employees and improved team workflow processes
•Demonstrated multitasking and time management while handling multiple responsibilities
•Maintained compliance with safety and operational standards
Office Administrator
Diversified Laboratory Repair
Benicia
2021 - 2022
•Coordinated service requests and scheduled technicians using internal systems, ensuring timely resolution of issues
•Documented service activities and maintained accurate records in digital systems
Assisted with troubleshooting support and communication between technicians and clients
•Managed confidential client data in compliance with company standards
Supported operational workflows and improved efficiency through organization and communication
Education
Associate of Business -
Solano Community College
Fairfield, CABachelor in Business Information Security -
Arizona State University
Tempe, AZSkills
- IT Support & Help Desk Assistance
- Ticketing Systems
- Team training
- Problem solving
- Customer support
- Troubleshooting Hardware & Software Issues
- Microsoft Office 365 / Google Workspace
- Basic Networking Concepts
- System Documentation & Data Entry
- Remote Support & User Assistance
- Multitasking abilities
Certification
Basic Life Support (BLS)
PROFESSIONAL STRENGTHS
- Communication & Customer Support
- Problem-Solving in Fast-Paced Settings
- Data Entry & Record Accuracy
- Team Collaboration & Accountability
- Professional Demeanor in Team Settings
Timeline
Dish Specialist / Cashier / Prep Pantry
Napoli Pizzeria
2018 - Current
Office Administrator
Diversified Laboratory Repair
2021 - 2022
Associate of Business -
Solano Community College
Bachelor in Business Information Security -
Arizona State University