Drew Bunting
Vacaville
Summary
Motivated and detail-oriented individual transitioning into the IT field with a foundational education in Business. Bringing strong customer service, communication, and problem-solving skills developed through hands-on experience in fast-paced environments. Eager to grow in a technical support role and contribute to improving system functionality and user satisfaction through dedication, collaboration, and a willingness to learn.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dish Specialist / Cashier / Prep Pantry
Napoli Pizzeria
01.2018 - Current
- - Delivered consistent customer service in a high-volume environment, managing both front-of-house and kitchen support roles.
- - Maintained food safety and cleanliness protocols, emphasizing attention to detail and process compliance.
- - Supported team operations with multitasking, time management, and issue resolution under pressure.
- - Frequently relied upon for training new staff and improving daily workflows.
Office Administrator
Diversified Laboratory Repair
01.2021 - 01.2022
- - Coordinated service calls for laboratory equipment, gaining familiarity with clinical and technical environments.
- - Maintained service records and schedules in IT systems, ensuring compliance and operational efficiency.
- - Handled confidential client data
- - Supported technicians remotely with service documentation and troubleshooting.
Education
Associate of Information Technology -
Folsom Lake College
Folsom, CAAssociate of Business - undefined
Solano Community College
Fairfield, CAAssociate of Interdisciplinary Studies - undefined
Solano Community College
Fairfield, CASkills
- IT Troubleshooting & End-User Support
- Microsoft Office Suite Google Workspace
- Familiarity with Clinical Environments (labs, healthcare operations)
- Ticketing Systems & Documentation
- Customer Relationship Management
- Time Management & Workflow Optimization
Certification
- Basic Life Support (BLS) – Expires 2026
- Epic Certification (pending) – Willing to obtain within first year as required
CORE COMPETENCIES
- Communication & Customer Support
- Problem-Solving in Fast-Paced Settings
- Data Entry & Record Accuracy
- Team Collaboration & Accountability
- Respectful, Professional Demeanor in Clinical Environments
Timeline
Office Administrator
Diversified Laboratory Repair
01.2021 - 01.2022
Dish Specialist / Cashier / Prep Pantry
Napoli Pizzeria
01.2018 - Current
Associate of Business - undefined
Solano Community College
Associate of Interdisciplinary Studies - undefined
Solano Community College
Associate of Information Technology -
Folsom Lake College
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