Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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DAMANJEET KAUR

Halifax,NS

Summary

Highly organized and motivated individual with excellent time management skills. I am looking for a job opportunity as an administrative assistant/customer care representative/ student administration to help ensure better internal communication and budget management in the organization.

Overview

4
4
years of professional experience

Work History

Technical Advisor

Concentrix
Halifax, NS
05.2023 - Current
  • Assisted technical support groups and gave professional technical advice
  • Handled Apple products malfunctions by troubleshooting product and determining cause of malfunction
  • Performed reviews and distributed reports on Apple
  • Analyzed workflows and established priorities for daily operations
  • Answered user inquiries to resolve computer software or hardware operation problems
  • Maintained positive working relationship with fellow staff and management
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
  • Evaluated software or hardware to recommend improvements or upgrades.

Customer Service Representative

SYDNEY CALL CENTRE
SYDNEY, Nova Scotia
10.2022 - 02.2023
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Built and maintained working relationships with peers and upper management
  • Looked for ways to go above and beyond job requirements
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Trained new team members using approved training materials and information
  • Addressed customer needs, responding to specific requests
  • Processed and retrieved customer special orders
  • Used computer-aided telephone interviewing system to record data
  • Followed detailed instructions for skip and filter questions to obtain and verify complete and valid information
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Answered product questions with up-to-date knowledge of sales and promotions.

Healthcare Support Worker

osprey healthcare angels
Sydney, NS
08.2021 - 05.2022
  • Assisted in patient transfers, utilizing proper body mechanics and safety protocols.
  • Provided compassionate care to patients and their families.
  • Ensured that all medical equipment was properly maintained and cleaned.
  • Assisted in the preparation of meals for patients.
  • Helped maintain a clean and safe environment for patients.
  • Monitored patient progress and reported any changes to the healthcare team.
  • Provided emotional support to patients and their families during difficult times.
  • Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
  • Transported patients between departments within the hospital or other healthcare facilities.
  • Enhanced patient wellbeing by supporting participation in recreational activities.

Administrative Executive

Seven Sages Immigration
, India
01.2021 - 08.2021
  • Coordinating office activities and operations to secure efficiency and compliance to company policies
  • Keep stock of office supplies and place orders when necessary
  • Greeting Walk-in's and collecting necessary data of the clients
  • Cold calling potential clients and maintain the data in excel
  • Worked as a student visa counsellor and applied for study visa for students for different countries
  • Started as a tele-caller and then maintained a position of student visa councillor
  • Have good knowledge for Microsoft excel outlook, word and power point
  • Good communication and writing skills, in addition to this, computer typing speed is around 20-25 words per minute.

Customer Service Representative

Suvidha centre
Chandigarh, India
04.2020 - 12.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Education

Bachelor of Health - Sciences Public Health

Cape Breton University
05.2023

Bachelor of Science - Dental Surgery

PT.BD Sharma University
03.2019

Skills

  • Time management and energetic
  • Task oriented and teamwork
  • Inventory management, customer service
  • Accounts
  • Conflict Resolution
  • Active Listening
  • Reliable and Trustworthy
  • Working Collaboratively
  • Critical Thinking
  • Friendly, Positive Attitude
  • Computer Skills(MS excel, PowerPoint, Word)
  • Worked as a part time invigilator during conduction of
  • Government examinations
  • Decision-making
  • Friendly, positive attitude
  • Planning
  • Active listening
  • Organizational skills
  • Flexible
  • Clerical
  • Accuracy and Precision
  • Data Verification
  • Data Analysis
  • Work Planning
  • Customer Service
  • Relationship Building
  • Problem solving

Accomplishments

  • WHO CERTIFICATION IN HAND WASHING
  • FOOD HANDLERS CERTIFICATION
  • CPR CERTIFICATION
  • FIRST AID CERTIFICATION
  • ioS /apple technical tier 1 certification
  • Mac /apple technical tier 2 certification
  • Additional Information
  • AVAILABILITY- FULL TIME

Languages

  • English – Fluent, Hindi, Punjabi
  • Timeline

    Technical Advisor

    Concentrix
    05.2023 - Current

    Customer Service Representative

    SYDNEY CALL CENTRE
    10.2022 - 02.2023

    Healthcare Support Worker

    osprey healthcare angels
    08.2021 - 05.2022

    Administrative Executive

    Seven Sages Immigration
    01.2021 - 08.2021

    Customer Service Representative

    Suvidha centre
    04.2020 - 12.2020

    Bachelor of Health - Sciences Public Health

    Cape Breton University

    Bachelor of Science - Dental Surgery

    PT.BD Sharma University
    DAMANJEET KAUR