Dragon Kobvack
St. John's,Canada
Summary
Methodical Validation Specialist recognized for high productivity and efficient task completion. Possess specialized skills in regulatory compliance, process validation, and risk management. Excel in problem-solving, teamwork, and adaptability, ensuring success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Validation Specialist
Canada Revenue Agency
St. John's, Canada
11.2022 - Current
- Validating claims in accordance to tax laws
- Monitored trends in validation results to identify areas for enhancement.
- Maintaining quotas for data entry while keeping high standards of accuracy
- Utilizing excel to calculate and track client claims
- Managing customer accounts in accordance with protected security measures
- Worked the contact center both inbound and outbound
- Responded to inquiries and issues regarding tax returns
- Responsible for troubleshooting applications
HR Assistant
Alight Solutions
St. John's, Canada
08.2021 - 11.2022
- Back end process for hiring and screenings related to job process.
- In-depth use of Excel sheets.
- Multitasking: keeping up on hires in various states of ready weekly
- Staffing clients in a timely manner
- Compliant with all industry standards to handling sensitive data
Technical Support Representative
Hgs
St. John's, Canada
01.2019 - 01.2020
- Diagnosed and resolved technical hardware and software issues.
- Monitored deployed networks and escalated for dispatch when remote troubleshooting indicated multiuser impacts for identified problems.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Maintained detailed records of daily support activities and resolutions.
- Helped users via telephone to diagnose and triage problems.
- Protected confidential customer information with consistent use of established security protocols.
Education
Accounting - Secondary School
Mcmaster
St. John's, NLSkills
- Data entry accuracy
- Call control
- Troubleshooting
- Database research
- Task prioritization
- Complaint resolution
- Accounting
- Human Resources
- Documentation
- Customer relations
- Microsoft Excel
- Process improvement
- Security clearance
Timeline
Validation Specialist
Canada Revenue Agency
11.2022 - Current
HR Assistant
Alight Solutions
08.2021 - 11.2022
Technical Support Representative
Hgs
01.2019 - 01.2020
Accounting - Secondary School
Mcmaster
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