Doyinsola Elizabeth Sodipo
Hamilton
Summary
Professional with strong background in providing support and care for individuals. Skilled in communication, empathy, and problem-solving, with keen focus on teamwork and adaptability. Reliable and results-driven, ensuring high-quality assistance and positive outcomes in dynamic environments. Adept at managing daily tasks and responding to changing needs effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Support Worker
SE Health (HNHB)
Hamilton, ON
12.2025 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Observe and document status changes; collaborated with healthcare professionals to ensure the best possible care for each client.
- Advocated for client needs, facilitating access to necessary resources and services.
- Improved clients'' quality of life through consistent emotional support and companionship.
- Received ongoing training to stay up-to-date on industry best practices and relevant regulations.
Personal Support Worker
Right at Home Canada
Hamilton, ON
06.2023 - Current
- Assist with ADLs, toileting, meal prep/feeding, hydration, and safe transfers.
- Offer companionship and social engagement while respecting client preferences and dignity.
- Implemented safety protocols, ensuring a secure environment for clients and staff.
PSW
Regina Gardens Long-Term Care
Hamilton, ON
08.2024 - 10.2024
- Delivered person-centered care for residents with varied cognitive/physical needs.
- Assisted residents with daily living activities, enhancing comfort and well-being.
- Administered medication under supervision, ensuring compliance with health protocols.
- Applied infection control and accurate documentation; recommended by Preceptor for hire.
Project Coordinator, Skilled Trades
Mohawk College
Stoney Creek, ON
10.2023 - 03.2024
- Coordinated project timelines and deliverables, ensuring alignment with strategic goals.
- Facilitated communication between stakeholders to enhance collaboration and project clarity.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
Business Manager; Customer Relations; Recruiting/ER; QA/QC
DrinksOnline Store
Lagos, Nigeria
10.2019 - 01.2023
- Mentored staff, improving efficiency by 30%; built distributor/dealer relationships driving 20% revenue growth.
- Implemented feedback system improving customer satisfaction by 15%; performed QA/QC and handled supplier/customer relations and hiring.
Customer Relationship Management Specialist
MTN Nigeria
Apapa, Lagos
08.2011 - 09.2018
- Averaged ~360 outbound calls weekly; achieved 200% sales increase and multiple QA awards.
- Mentored new hires; used CRM data to improve retention and enable up-selling; resolved complex issues while safeguarding data.
Education
Personal Support Worker Certificate -
Hamilton Institute For Health Personnel/NACC
10-2024
Postgraduate Certificate - Project Management
Mohawk College
10-2023
Bachelor’s Degree - Economics
University of Lagos
07-2008
Skills
- Clinical: ADLs, safe transfers/mobility, health monitoring, dementia care, palliative care, infection control, companionship, GPA, CPR/First Aid
- Communication/Operations: De-escalation, rapport with clients/families, confidentiality, documentation, progress tracking, teamwork, independence
- Tools: Microsoft Office, CRM/reporting, typing/data entry
Certification
PSW, CPR/First Aid, Gentle Persuasive Approach (GPA)
Selected Achievements
- Preceptor recommendation following LTC placement.
- 200% sales increase and multiple QA awards (MTN).
- +30% team efficiency, +15% customer satisfaction, +20% revenue growth (DrinksOnline).
Timeline
Personal Support Worker
SE Health (HNHB)
12.2025 - Current
PSW
Regina Gardens Long-Term Care
08.2024 - 10.2024
Project Coordinator, Skilled Trades
Mohawk College
10.2023 - 03.2024
Personal Support Worker
Right at Home Canada
06.2023 - Current
Business Manager; Customer Relations; Recruiting/ER; QA/QC
DrinksOnline Store
10.2019 - 01.2023
Customer Relationship Management Specialist
MTN Nigeria
08.2011 - 09.2018
Postgraduate Certificate - Project Management
Mohawk College
Bachelor’s Degree - Economics
University of Lagos
Personal Support Worker Certificate -
Hamilton Institute For Health Personnel/NACC