Dounya Gharbiyeh
North York
Summary
Experienced waitress with a proven track record of delivering exceptional service at reputable establishments. Skilled in effectively upselling menu items to enhance the dining experience. Demonstrated ability to maintain efficiency and accuracy during busy periods, while collaborating with fellow staff members. Proficient in operating POS terminals and familiar with various restaurant machinery.
Overview
3
3
years of professional experience
Work History
Server
Duff's Famous Wings
10.2021 - Current
- Memorized the restaurant's menu, ingredients, cooking methodology, and alcoholic or nonalcoholic drinks
- Accurately operated POS terminals to input customer orders, swipe credit cards, and enter cash amounts received
- Experienced in opening and closing duties
- Received and placed take-out orders over the phone and through online delivery services (Uber, DoorDash, etc.)
- Collaborated with kitchen and front-of-house staff to ensure optimal service for patrons
- Assisted patrons with allergies by navigating the menu, alerting them of ingredients in items, and modifying orders to ensure safety
- Served high customer volumes during special events, holidays, and weekends
- Uphold a fun and positive atmosphere for staff and patrons to guarantee an enjoyable experience
- Speedily addressed complaints to benefit both patrons and the establishment
Bartender
All Star Wings & Ribs
06.2022 - 09.2022
- Trained new wait staff and bartenders, ensuring attention to detail and a comprehensive understanding of restaurant methodology and practices
- Crafted special drinks and cocktail menu items for seasonal offerings
- Served high customer volumes during special events and weekends
- Uphold an organized, clean, and well-stocked bar to meet health and safety guidelines
- Maintained positive and friendly relationships with returning patrons
Education
High School Diploma -
St. Joseph Morrow Park
Toronto, ON06-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Point of sale (POS) system operations
Languages
English
Arabic
Timeline
Bartender
All Star Wings & Ribs
06.2022 - 09.2022
Server
Duff's Famous Wings
10.2021 - Current
High School Diploma -
St. Joseph Morrow Park
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