Henalben Umeshkumar Patel
North York
Summary
Results-driven and highly organized Supervisor with 2 years of experience leading teams to achieve operational excellence and exceed performance goals. Adept at managing daily operations, fostering team development, and implementing process improvements. Proven track record in enhancing productivity, maintaining high standards of quality, and resolving conflicts effectively. Strong communicator with a collaborative leadership style, dedicated to driving employee engagement and achieving organizational objectives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal shopper
Loblaw’s Company ltd.
09.2022 - Current
- Fulfilling customer orders by selecting items tailored to their preferences and requirements.
- Handling online order requests efficiently and accurately.
- Providing personalized shopping experiences based on individual customer needs.
- Ensuring timely delivery or pickup of purchased items to meet customer expectations.
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Developed and maintained strong relationships with regular clients to understand their preferences.
Staff Supervisor
Seneca Student Federation Inc.
05.2022 - 05.2024
- Scheduling staff efficiently to ensure adequate coverage and smooth operation of the event.
- Administering payroll to ensure timely and accurate compensation for all staff members.
- Tracking inventory with FIFO method to maintain supplies and reduce waste.
- Providing comprehensive training to newly hired staff members to ensure they are equipped with the necessary skills and knowledge to excel in their roles.
- Led daily operations, ensuring efficient service delivery and resource allocation.
- Mentored and trained staff on organizational policies and customer service best practices.
- Coordinated events and activities, fostering community involvement among students.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Analyzed feedback to refine programs, enhancing overall effectiveness and responsiveness.
- Oversaw budget management, ensuring financial resources aligned with departmental goals.
- Collaborated with cross-functional teams to drive organizational objectives and enhance service quality.
- Optimized workflow efficiency with the implementation of standard operating procedures and performance metrics.
- Implemented data-driven strategies to identify areas for improvement in staff performance and address them accordingly.
- Spearheaded company-wide initiatives aimed at improving overall employee satisfaction levels as well as individual career progression plans.
- Continuously assessed internal processes to identify inefficiencies or bottlenecks that could be eliminated or improved upon to increase overall productivity levels within the team structure.
- Evaluated staffing needs regularly based on business requirements, adjusting schedules accordingly to minimize overtime expenses while maintaining optimal coverage levels during peak hours.
- Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively.
- Conducted regular performance reviews, setting clear expectations for each team member and identifying areas needing improvement or additional support.
- Resolved conflicts within the team promptly, utilizing effective communication skills and promoting a healthy working relationship among peers.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Worked on side with manager to oversee bi-weekly payroll for 23 employees.
Front desk
Seneca Student Federation
12.2022 - 05.2023
- Coordinating event logistics with staff members to ensure smooth operation.
- Managing crowd flow to enhance attendee experience and safety during events.
- Managing calendar for manager including events and meetings.
- Coordinating with team and office for accounting and invoice processing.
- Liaising with vendors to secure necessary resources and services for events.
- Overseeing event operations to guarantee successful execution and customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma Certificate - Hospitality Management
Seneca College of Applied Arts And Technology
North York12.2023
Diploma - General Arts Program
Seneca College of Applied Arts And Technology
North York08.2022
Bachelor of Science - Pharmacy
Gujarat Technological University
India07.2019
Skills
- Leadership
- Organization
- Problem-Solving
- Mentorship
- Customer Focus
- Attention to Detail
- Innovation skills
- Employee engagement
- Customer service
- Training and mentoring
- Team building
- Staff discipline
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Food handlers certificate
- Smart Serve Ontario Certificate
- First Aid and CPR certificate
- AODA (Accessibility for Ontarians with disability) certificate
- Business Ethics LinkedIn certificate
Timeline
Front desk
Seneca Student Federation
12.2022 - 05.2023
Personal shopper
Loblaw’s Company ltd.
09.2022 - Current
Staff Supervisor
Seneca Student Federation Inc.
05.2022 - 05.2024
Diploma Certificate - Hospitality Management
Seneca College of Applied Arts And Technology
Diploma - General Arts Program
Seneca College of Applied Arts And Technology
Bachelor of Science - Pharmacy
Gujarat Technological University
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