Dounia Zanzoume
Calgary,Alberta
Summary
Dynamic professional with a proven track record in customer service and problem-solving. Excelled in building client relationships and improving service delivery, leveraging skills in customer care and fitness program development. Achieved significant client base expansion through effective networking and positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Car Sales Agent
Best Vehicles Canada
10.2023 - 12.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Presented feedback to management on customer service trends and improvement areas.
1 on 1 Personal Trainer
Golds Gym ~
05.2023 - 10.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Group Fitness Coach
Fitset Ninja
02.2023 - 05.2023
- Collaborated with fellow coaches to share ideas, strategies, and best practices for effective group fitness coaching.
- Streamlined scheduling processes through efficient time management techniques, maximizing productivity during peak hours without sacrificing quality of instruction.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Personal Trainer
Crossfit Rabat
09.2022 - 02.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Sales Manager's Assistant
Decathlon
01.2022 - 09.2022
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
High School Diploma -
Youssef Bnou Tachafine High School
Morocco Bachelor of Science - Molecular Biology And Biochemistry
Ibn Zohr University of Science
MoroccoSkills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Certification
- UX UI design Google Crtification
- ISSA - Certified Elite Trainer
- F45- Certified Group Fitness Instructor
- ISSA - Certified Strength and Conditioning Specialist
- ISSA - Glutes Specialist Specialist
- ISSA - Nutritionist
- First Aid/CPR Certified
Timeline
Car Sales Agent
Best Vehicles Canada
10.2023 - 12.2023
1 on 1 Personal Trainer
Golds Gym ~
05.2023 - 10.2023
Group Fitness Coach
Fitset Ninja
02.2023 - 05.2023
Personal Trainer
Crossfit Rabat
09.2022 - 02.2023
Sales Manager's Assistant
Decathlon
01.2022 - 09.2022
High School Diploma -
Youssef Bnou Tachafine High School
Bachelor of Science - Molecular Biology And Biochemistry
Ibn Zohr University of Science
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