Denys Boiko
Calmar
Summary
Proactive and customer-focused, I excelled at Rental Car by enhancing client satisfaction and resolving complaints efficiently. My blend of exceptional problem-solving abilities and a positive attitude led to seamless operations and improved service standards. Skilled in maintaining accurate records and adept in customer care, I consistently fostered positive experiences.
Overview
7
7
years of professional experience
Work History
Car Rent Agent
Avis Rental Car
05.2015 - 06.2021
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Agent Assistant
Avis Rental Car
01.2014 - 01.2015
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Higher - Higher Education In Computer Technology And Bank
The Berdyansk State Pedagogical University Named A
Berdyasnk, Ukraine 05.2010
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Very active
- Understanding with clients to be sure they got what they pay for
Languages
English
Limited Working
Arabic
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Work with high amount of customers
• Strong problem-solving skills
• Effective communication with people from all backgrounds
• Quick learner
• Punctual, honest, and hardworking
• Committed to being the best employee
Timeline
Car Rent Agent
Avis Rental Car
05.2015 - 06.2021
Agent Assistant
Avis Rental Car
01.2014 - 01.2015
Higher - Higher Education In Computer Technology And Bank
The Berdyansk State Pedagogical University Named A
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