Amber Vander Leest
Calmar
Summary
I am a dynamic and detail-oriented professional with extensive experience at Healthcheck Pharmacy, recognized for excellence in customer service and strict adherence to HIPAA compliance. Proven track record of enhancing patient care through strong organizational skills, effective teamwork, and leadership. A confident problem-solver with a compassionate and empathetic approach that fosters trust and builds lasting relationships with patients and customers.
Overview
18
18
years of professional experience
Work History
Pharmacy Assistant
Healthcheck Pharmacy
08.2015 - 01.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Was in charge of arranging and delivering medications to our patients around Leduc multiple times a week.
Manager
Instaloans
04.2010 - 02.2015
- Started out as a CSR and within a year and half became a manager for three and half years before the business closed down.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Cashier
Mohawk
02.2005 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Worked outside as a gas jockey, while doing basic oil and tire checks.
- Also trained for propane certification so I could fill propane bottles.
Education
High School Diploma -
J Percy Page
Edmonton, AB06.2008
Skills
- Addressing customer concerns and Resolving complaints
- HIPAA compliance
- Customer service
- Organizational skills
- Multitasking Abilities
- Collaboration and teamwork
- Attention to detail
- Decision-making
- Time management
Timeline
Pharmacy Assistant
Healthcheck Pharmacy
08.2015 - 01.2023
Manager
Instaloans
04.2010 - 02.2015
Cashier
Mohawk
02.2005 - 06.2011
High School Diploma -
J Percy Page
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