Overview
Work History
Education
Skills
Timeline
Generic

Douglas Kowalyshyn

Antigonish,NS

Overview

23
23
years of professional experience

Work History

Mechanic

Ron MacGillivray Chev
04.2024 - 01.2025
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

Mechanic

Scotia Diesel
10.2023 - 04.2024

Automotive Service Manager

Canadian Tire
08.2022 - 10.2023
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Organized ongoing maintenance schedules to boost system performance.

Service Manager

FMC Truck and Auto
08.2017 - 08.2022
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements and provided detailed job training.
  • Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 20%.
  • Followed up with customers during and after installations to verify satisfaction.
  • Developed written plans and obtained customer consent to proceed.
  • Set and administered department budgets for expenditures, materials and labor.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 15%.
  • Hired and trained new service advisors to improve efficiency of department and cultivate productive work atmosphere.

Shop Foreman

Inland Truck and Trailer
04.2016 - 04.2018
  • Managed materials inside shop and at job locations.
  • Oversaw maintenance and repair of shop equipment.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Directed daily operations of team of 10 technicians and shop professionals.
  • Used hand and power tools, equipment and instruments accurately.
  • Trained and coached employees to improve performance and skills.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Lead Technician

VBL Bus lines
04.2013 - 04.2015
  • Planned, scheduled and delegated daily work to team of employees.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Implemented, configured and optimized safety standards.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Developed corrective action plans and prevention strategies to improve product reliability.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Adhered to established policies and standards to safely complete projects.
  • Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
  • Commissioned third-party vendors and technicians to augment on-site technical support assets.

Apprentice

Canadian Tire
09.2001 - 09.2003
  • Followed safety protocols to avoid accidents.
  • Prepared worksite by setting up required tools and supplies.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Positioned and held materials for senior professionals to complete work.
  • Provided knowledgeable, friendly service to increase customer retention.
  • Learned wide range of simple and complex techniques from Journeyman.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.

Education

310S Automotive Sevice Technician

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2015

310T Truck And Coach Technician

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2009

Skills

  • Licenced Red Seal Journeyman 310T,310S
  • New Employee Hiring
  • Quality Control
  • Inventory Management
  • Shift Scheduling
  • Workplace Safety
  • Skilled Maintenance and Repair
  • Tool and Equipment Maintenance
  • Policy and Procedure Enforcement
  • Materials and Labor Costing
  • Multiple Priorities Management
  • Risk Management
  • Tool and Parts Inventory Oversight
  • Personnel Skill Assessments
  • Work Planning and Prioritization
  • Budget Controls
  • Outside Contractor Oversight
  • Verbal and Written Communication
  • Employee Safety Training
  • Service Quality Management
  • Supply Requisition
  • Employee Relations
  • Quoting and Estimating
  • Hand and Power Tool Operation
  • Work Estimation
  • Critical Thinking
  • Business Development
  • Visual Inspections
  • Staff Supervision
  • Customer Service
  • Conflict Resolution
  • Job Prioritizing
  • Time Management
  • Accident and Injury Investigation
  • Office Administration
  • Schedule Preparation
  • Repair Requirements Determination
  • Honest and Trustworthy
  • Technical Troubleshooting
  • Compliance Enforcement
  • Quality Assurance
  • Heavy Equipment Operation
  • Reliable and Responsible

Timeline

Mechanic

Ron MacGillivray Chev
04.2024 - 01.2025

Mechanic

Scotia Diesel
10.2023 - 04.2024

Automotive Service Manager

Canadian Tire
08.2022 - 10.2023

Service Manager

FMC Truck and Auto
08.2017 - 08.2022

Shop Foreman

Inland Truck and Trailer
04.2016 - 04.2018

Lead Technician

VBL Bus lines
04.2013 - 04.2015

Apprentice

Canadian Tire
09.2001 - 09.2003

310S Automotive Sevice Technician

Mohawk College of Applied Arts And Technology

310T Truck And Coach Technician

Mohawk College of Applied Arts And Technology

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