Doug Johnson
Bridgewater
Overview
28
28
years of professional experience
1
1
Certification
Work History
Support Services Worker
SSG Group
Bridgewater
03.2025 - 10.2025
- Assisting members with activities of daily living, including (but not limited to) bathing and personal care, meal preparation, cleaning, laundry, grocery shopping, attending medical appointments, etc.
- Developing a strong respectful relationship with the member you are supporting
- Nurturing the member’s confidence and independence to allow them to participate fully in our community.
- Planning leisure and recreational activities
- Responding appropriately in times of crisis/emergency
- Making a lasting, positive impact on our members quality of life
- Building strong supportive relationships within your team
Customer Advisor - Energy Efficiency
Thinkwell Shift
Liverpool
03.2024 - 03.2025
- Using safe driving practices when on the road
- Personal safety including masking when/if required or requested by the customer
- Interact with customers in a professional manner representing Shift and the EPIS program
- Installing efficient products in customers’ homes, including LED light bulbs, shower heads, faucet aerators, hot water tank wrap, and pipe wrap
- Interacting with customers daily, both on the phone and in homes
- Guiding the customers path to help them reduce their resource consumption in a manner that’s right for their lifestyle
- Stick to the established daily schedule provided by the bookings team and report any changes needed or cancellations as soon as possible
- Following established occupational health and safety protocol
- Report any incidents that happen to you or customers’ property during work hours immediately to Team Lead
- Collecting and recording information
- Filing electronic reports and ensuring they are all submitted at the end of each working day
- Participate in meetings and training as required
Residential Counsellor - Contract
QASL
Liverpool
12.2023 - 03.2025
- Support Participants (adults with intellectual/physical disabilities) at home and in the community
- Teach, supervise, and support all activities of daily living
- Encourage and organize activities that contribute to skill development, socialization, and fun
- Transport Participants in organizational vehicles
- Build positive, healthy relationships in the workplace
- Provide daily medications
- Meal preparation
- Personal care support and assistance
- Assist resident to present himself/herself in a socially acceptable manner
- Support residents in areas of personal hygiene
- Support residents in areas including but not limited to: fitness program appropriate to his/her needs; social and recreational activities; work or volunteer activities
- Implement support plans including documentation
- Communicate effectively and respectfully with all staff, family and others as required
- Support residents with budgeting, banking and purchasing
- Understand and implement all policies and procedures of the organization and provincial standards
Day/Overnight Residential Assistant
SSODA and John Howard Society
Bridgewater
12.2022 - 04.2024
- Responsible for providing front line services as well as supervision to up to 15 guests of the overnight/day winter shelters. This includes the intake and orientation process, providing community resource information, addressing any situations that arise and complete nightly shelter tasks.
- Ensure all intakes and documentations are professionally an accurately reported.
- Be awake and attentive overnight to keep all guests and staff safe.
- Engage in creative problem-solving. rules and policies, set expectations and enforce the rules.
- Identify and intervene in emergency situation, such as crisis, medical emergence and conflict.
- Provide support and assistant to those experiencing mental health crisis.
- Provide support and assistance of those who use substances.
- Attend and participate in all team meetings.
- Maintain daily documentation that is thorough. It includes documenting all intakes incidents and services provided.
- Assist with all aspects this includes preparing light Takeaway breakfast and dinners disbursement of supplies set up and cleanup measures.
- Assist with laundry and other related facility operations.
- Perform nightly duties to ensure safe and sanitary environment. This includes light sweep, spot, mop, disinfecting surfaces, replacing, empty items, etc.
- Monitor all shelter areas throughout the night to ensure safety.
Executive Housekeeper
Black Rock Oceanfront Resort
Ucluelet
01.2015 - 10.2022
- Manage the Human Resources in the department in a manner so as to attract, retain and motivate housekeeping and maintains associates, in keeping with our company values. Hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline and terminate, as appropriate.
- Manages the operation of the department, and ensures compliance with SOPs and health/sanitation/ safety regulations to achieve a high level of cleanliness and guest satisfaction. Forecast, implement, monitor, control and report on the budget and its various components (labour cost, inventory, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies are on hand to provide top quality guest service. Ensure appropriate controls are in place to prevent misuse of supplies.
- Liaise with other departments in the hotel to accommodate special requests and ensure hotel facilities and equipment are maintained.
- Protect hotel assets and ensure a safe work environment and produce optimal levels of guest satisfaction.
- Continuously review vendors and products to ensure procurement of top quality products at minimum prices.
- Monitor and control the lost and found to ensure items are logged and inquiries are appropriately handled to accommodate the guests.
- Implement emergency projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Functions as Manager on Duty as assigned, in conjunction with other Senior Management.
Regional Sales Executive
Jani-King Commercial Services
01.2011 - 12.2015
- Oversee all existing accounts on Vancouver Island
- Cold calling, networking and building a successful client base of new accounts
- Site Inspections and providing accurate quotes to new accounts
- Achieving monthly/yearly sales targets
- Visiting accounts to ensure 100% satisfaction
- Introductions of accounts with franchisees, making the personal approach to sales
- Health and Safety Compliance
Assistant General Manager
01.2009 - 12.2011
- Supervise and direct all operational aspects of the hotel
- Achieve Revenue & Sales goals
- Direct the focus of the Sales Department
- Implementing the approved budget and monitoring revenues and costs on a daily basis, and taking corrective action when necessary
- Controlling costs by adhering to standards of operations for forecasting, budgeting, scheduling & payroll control
- Meeting high levels of service by assisting the employees to provide superior Guest service.
- Human Resources
Canmore Area Housekeeping Manager
Bellstar Resorts
01.2005 - 12.2009
- Resort residence and common area cleanliness
- Process development and monitoring
- Opening of 5 different resorts
- Team Training and Review
- Proactively manage and control cost for 5 resorts.
- Budget control
Executive Housekeeper
Holiday Inn Express
01.2003 - 12.2005
- To communicate expectations to departmental associates through:
- Recruitment and selection
- Monthly departmental meetings
- Performance appraisals
- Training and scheduling of staff
- Departmental orientation
Housekeeping Supervisor
Fairmont, Jasper Park Lodge
01.2002 - 12.2003
- Supervise 100 rooms and 9-14 room attendants
- Assist in the training, supervision and maintenance of grooming and conduct of housekeeping staff
- Initiate and maintain effective communications with the housekeeping department and other related departments and throughout the hotel
Social Worker
L'arche Hamilton
Hamilton
01.1998 - 12.2002
- Design and implement individual plans for core members
- Accompany core members to personal and medical appointment
- Ensuring that the physical, emotional, vocational and recreational needs of the core members are met
Assistant Director
L'arche Hamilton
Huntsville
01.2000 - 12.2000
- Weekly scheduling and programming
- Safety and supervision of all areas and 60 staff and 200 campers
- Airport arrivals
- Health care and leader in training roles
Sports and Recreation Director
L'arche Hamilton
01.1998 - 12.1999
- Curriculum and programming development for children ages 8-17 years old
- Supervising recreational staff and coordinating staff logistics including scheduling, conflict resolution and management, and maintaining procedures for the children and staff
Education
Social Work Program
Rooms University
Boston, MA12.2007
Skills
- Coordination
- Leadership
- Interpersonal Skills
- Medication Administration
- Developmental Disabilities
- Mental Health Counseling
- Sales Support
- Crisis Management
- Hospital Experience
- Management
- Autism Experience
- Interviewing
- Forecasting
- Housekeeping Management
- Case Management
- Social Work
- Program Implementation
- Life Skills
- Residential Programs
- Budget Development
- Accounting Procedures
- Guest Services
- Behavioral Health
- Crisis Intervention
- Recruiting
- Individual Counseling
- Group Counseling
- Payroll
- Support Services
- Meal Preparation
- Personal care support
- Activity planning
- Crisis management
- Medication administration
- Implementing support plans
- Reporting and documentation
- Health and safety compliance
Certification
- Standard First Aid and CPR Certificate
- Non-violent Crisis Intervention
- Medication Awareness
- Fire and Life Safety
- Individual Program Planning/Life Planning
- Behavior Support
- Basic principles and practices of personal care
- WHMIS
Education - Highest Level
DCS / DEC
Timeline
Support Services Worker
SSG Group
03.2025 - 10.2025
Customer Advisor - Energy Efficiency
Thinkwell Shift
03.2024 - 03.2025
Residential Counsellor - Contract
QASL
12.2023 - 03.2025
Day/Overnight Residential Assistant
SSODA and John Howard Society
12.2022 - 04.2024
Executive Housekeeper
Black Rock Oceanfront Resort
01.2015 - 10.2022
Regional Sales Executive
Jani-King Commercial Services
01.2011 - 12.2015
Assistant General Manager
01.2009 - 12.2011
Canmore Area Housekeeping Manager
Bellstar Resorts
01.2005 - 12.2009
Executive Housekeeper
Holiday Inn Express
01.2003 - 12.2005
Housekeeping Supervisor
Fairmont, Jasper Park Lodge
01.2002 - 12.2003
Assistant Director
L'arche Hamilton
01.2000 - 12.2000
Social Worker
L'arche Hamilton
01.1998 - 12.2002
Sports and Recreation Director
L'arche Hamilton
01.1998 - 12.1999
Social Work Program
Rooms University