Douae Hajji
Calgary,AB
Summary
Accomplished banker with a proven track record at Bank al Maghreb, adept in customer service and cash management. Excelled in resolving high-stress situations, enhancing customer satisfaction, and driving financial product sales. Skilled in analytical thinking and relationship building, consistently achieving and surpassing company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Once Upon A Child Franchise
09.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Banker
Bank al Maghreb
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Secondary School Diploma - Mathematics And Physics
La Confiance
Casablanca, Morocco 06.2020
Skills
- Customer Service
- Cash Handling
- Cash Management
- Products and Services Knowledge
- Consumer Banking
- Relationship Building
- Analytical Thinking
- Team Coaching and Training
- Know Your Customer
- Money transfers
- Bank Sales
- Educating clients
- Quality Control
- Mathematical Accuracy
- Analyzing data
- Financial advice
- Private Banking
- Prospect Calling
- Credit solutions guidance
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Volunteer work
. Organized at the Arab Festival Culture
. Translation of projects and documents from English to French
Timeline
Customer Service Representative
Once Upon A Child Franchise
09.2023 - 10.2024
Banker
Bank al Maghreb
01.2021 - 08.2023
Secondary School Diploma - Mathematics And Physics
La Confiance
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