Dorsa Shahkarami
Toronto,ON
Summary
Proactive Retail Sales Associate and Residence Services Assistant Lead with extensive experience in customer engagement, cash handling, and community safety. Skilled in conflict resolution, teamwork, and maintaining visual store appeal. Bringing strong problem-solving skills and a commitment to fostering positive customer and resident experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Seasonal Sales Associate
Bikini Village
01.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy.
Residence Services Assistant Lead
York University
09.2022 - 04.2023
- Collaborated with Residence Life Coordinators and Security Watch Officials to ensure a safe and inclusive living environment for a diverse student community.
- Supported the community safety and customer service strategy of Residence Life, fostering a positive and secure atmosphere for residents.
- Acted as a role model by adhering to university and residence policies, promoting responsible behavior among residents.
- Assisted residents with service requests and inquiries, enhancing their residential experience through empathetic and compassionate support.
- Developed transferable skills in conflict resolution, teamwork, and communication while working closely with professional staff and student residents.
Cashier
Doctor Mehrabi Pharmacy
01.2020 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Biology
York University
Toronto, ON04.2026
Bachelor of Arts - Industrial Design
Tehran University
Iran04.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Flexible Schedule
Certification
Autocad certificatIon
Python certification
Timeline
Retail Seasonal Sales Associate
Bikini Village
01.2024 - 04.2024
Residence Services Assistant Lead
York University
09.2022 - 04.2023
Cashier
Doctor Mehrabi Pharmacy
01.2020 - 03.2022
Bachelor of Science - Biology
York University
Bachelor of Arts - Industrial Design
Tehran University
Autocad certificatIon
Python certification
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