Dorsa Jelvani
185 Millway Ave, Vaughan
Summary
Motivated and ambitious administrative professional with over one year of experience in departmental coordination. Proven ability to manage multiple tasks efficiently, support research and development teams, and contribute to process improvements. Excellent communication and interpersonal skills, with a keen attention to detail and a friendly, professional demeanor.
Overview
2
2
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Energy Audit Ontario
09.2023 - 03.2025
- Drafted and managed written communications, including reports and presentations, aligning with management needs
- Supported the R&D team with various administrative tasks, including reports generation and database management
- Maintained and secured document systems for both physical and electronic records, ensuring accuracy and confidentiality
- Processed financial transactions, utilizing accounting software to ensure accurate invoice management
- Implemented ERP and CRM strategies, boosting customer satisfaction through improved interaction and business processes
- Resolved technical issues, diagnosing problems and developing effective solutions to enhance system reliability
- Provided excellent customer service, addressing inquiries via phone, email, and live chat to improve user experience
- Collaborated directly with Enbridge as part of the HER and HER+ programs, supporting their energy efficiency initiatives
LAB MONITOR
George Brown College
10.2022 - 05.2023
- Prepared reagents and solutions according to standardized laboratory protocols to ensure accuracy and consistency in experimental procedures
- Troubleshot and resolved equipment and process issues, effectively minimizing downtime and maintaining laboratory efficiency
- Maintained strict adherence to laboratory safety procedures, ensuring full compliance with quality control standards and fostering a safe working environment
Education
Ontario Diploma - Computer Science
George Brown College
Toronto, ON04-2023
Bachelor of Science - Software Engineering
Alzahra University
Tehran, Iran01.2020
Skills
- Excellent communication
- Enbridge Dropzone
- Time management
- Proactive customer engagement
- Monday CRM
- Advisor Buddy
- Advance proficiency in Microsoft Office
- MySQL
Timeline
ADMINISTRATIVE ASSISTANT
Energy Audit Ontario
09.2023 - 03.2025
LAB MONITOR
George Brown College
10.2022 - 05.2023
Ontario Diploma - Computer Science
George Brown College
Bachelor of Science - Software Engineering
Alzahra University
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