Ifeoluwa Akinlabi
Regina,SK
Summary
Seasoned Claims Adjuster with over five years of expertise in bodily injury and commercial claims. Skilled in negotiating settlements, managing complex cases, and leading team development. Proficient in maintaining key stakeholder relationships and adept at legal and medical claim assessments. Committed to enhancing team efficiency and customer satisfaction in high-stakes environments. Seeking to leverage deep industry knowledge and negotiation skills in a dynamic new role.
Overview
3
3
years of professional experience
Work History
Personal Injury Rep II
Saskatchewan Government Insurance, SGI
Regina, SK
12.2023 - Current
- Responsible for monitoring, evaluating, and coordinating benefits under No Fault Injury Benefits for more complex injury claims
- The incumbent focuses on early intervention, through rehabilitation, to help injured persons return to their pre-accident status
- Managing over 60 caseloads simultaneously, leading client’s intake, detailed analysis of medical reports from practitioners to determine the appropriate next steps in the claims adjudication process in accordance with industry regulations; case file preparation; successfully processed an impressive number of over 50 files each month
- Negotiating settlements with clients and medical professionals, in form of mediation which results in a reduction in claim payouts while maintaining positive relationships and ensuring compliance with industry regulations.
Personal Injury Rep I
Saskatchewan Government Insurance, SGI
Regina, SK
07.2022 - 11.2023
- Responsible for Coordinating rehabilitation under No Fault Injury Benefits for less complex injury claims
- Focusing on early intervention, through rehabilitation, to help injured persons return to their pre-accident status
- Stepped in to rescue significantly delayed claims processing on case files, restructured the handling claim process, employed data-driven decision-making to prioritize tasks and milestones, reallocated resources, and task, which resulted in the successful on-time resolution of all pending claims and achieved a 95% satisfaction rate among stakeholders
- Evaluated and processed a variety of claims, focusing on delivering prompt and fair settlements
- Maintained strong relationships with brokers, service providers, and legal counsel to facilitate smooth claim processes.
Customer Service Representative
11.2021 - 07.2022
- Responsible for providing timely responses and technical information, advice, or guidance to customers pertaining to driver and vehicle inquiries relating to Auto Fund services, products, and programs
- Championed a team-oriented culture by mentoring new hires and providing ongoing training on the Auto Fund’s systems and procedures, which led to improvement in team efficiency and error reduction in data handling
- Fostered a supportive work environment that emphasized continuous learning and accountability, directly resulting in higher operational efficiency and alignment with strategic initiatives
- Successfully answered an average of 50+ daily inquiries regarding SGI Auto Fund services, demonstrating comprehensive expertise in vehicle and driver licensing classifications, and procedures.
Education
Chartered Insurance Professional -
Insurance Institute of Canada
Rehabilitation Benefits Administration -
Insurance Institute of Canada
Project Management Professional -
Project Management Institute
Certified Management Professional -
Canadian College of Leadership and Management
Professional Scrum Master
Professional Scrum Product owner
Bachelor of Science (Hons), Plant Science and Biotechnology -
Olabisi Onabanjo University, Nigeria
Skills
- Claims Handling
- Negotiation
- Leadership
- Communication
- Technical Knowledge
References
Available upon request
Timeline
Personal Injury Rep II
Saskatchewan Government Insurance, SGI
12.2023 - Current
Personal Injury Rep I
Saskatchewan Government Insurance, SGI
07.2022 - 11.2023
Customer Service Representative
11.2021 - 07.2022
Chartered Insurance Professional -
Insurance Institute of Canada
Rehabilitation Benefits Administration -
Insurance Institute of Canada
Project Management Professional -
Project Management Institute
Certified Management Professional -
Canadian College of Leadership and Management
Professional Scrum Master
Professional Scrum Product owner
Bachelor of Science (Hons), Plant Science and Biotechnology -
Olabisi Onabanjo University, Nigeria
Similar Profiles
Kuljit KandholaKuljit Kandhola
Solution Architect at Saskatchewan Government Insurance (SGI) CanadaSolution Architect at Saskatchewan Government Insurance (SGI) Canada
Precious MOSESPrecious MOSES
LICENSE ISSUER at Saskatchewan Government InsuranceLICENSE ISSUER at Saskatchewan Government Insurance
Meet SevakMeet Sevak
Software Developer at Saskatchewan Government InsuranceSoftware Developer at Saskatchewan Government Insurance