Dorothy Black

• Provides excellent customer service, addressing patron inquiries and resolving issues promptly.
• Answer telephone and offer general information in response to inquiries.
• Check library materials in and out of library.
• Keep library shelves and printed materials well-stocked and organized according to established system.
• Mitigated librarian workload by independently managing basic patron requests and locating materials.
• Issue patrons a library card.
• Assist staff with special projects and library event preparation.
• Maintain and update patron records in library system database.
• Process fines and educate individual patrons on ways to minimize future charges.

Call Center

• Responsible for answering approximately 50 client calls per day
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Basic troubleshooting and being comfortable with technology
• Educated customers about billing, payment processing and support policies and procedures.

• Responsible for accident prevention and administering first aid around pool premises
• Assign and supervise coworkers tasks, roles and rotation for each shift
• Taught Red Cross certified swimming lessons as well as trained the diving team (all ages) and the swim team (ages 10 and under)