Doris Ololade Ajayi
Aptus Treatment Centre
Barrie,Canada
1
Language
1
Certification
11
years of professional experience
Dedicated Supported Living professional with 10 years of senior operational leadership in healthcare. Experienced in supporting individuals with developmental disabilities, dual diagnoses, addictions, and mental health challenges. Expertise includes staff supervision, crisis intervention, compliance, and performance management in safe, inclusive environments.
Work History
Developmental Support Worker
1 Year 9 Months- Provide individualized support to individuals with developmental disabilities, dual diagnoses, and behavioral challenges.
- Respond to behavioral escalations using trauma-informed strategies; ensure safety and collaborate with clinical teams.
- Implement Behavior Support Plans and reinforce positive coping strategies.
- Support members in building life skills, communication, and community engagement.
- Facilitated development of life skills, communication, and community engagement for members to enhance independence.
- Complete daily notes, incident reports, medication logs, and documentation aligned with legislative standards.
Senior Scheduling Manager / Healthcare Staffing Specialist
9 Years- Directed daily deployment of a 350-person mobile support workforce across long-term care homes, hospitals, and private residences, maintaining a 95%+ shift-fill rate.
- Co-led rollout of a mobile shift-acceptance app, accelerating shift-fill times by 60%.
- Developed and operated rapid-response on-call structure, backfilling emergency call-outs within 45 minutes to ensure uninterrupted care.
- Designed a geographic routing system reducing travel time by 25% and improving continuity of care.
- Ensured zero-error compliance pipeline for 350+ personnel, supporting regulatory adherence and operational integrity.
- Maintained a zero-error compliance pipeline for 350+ personnel.
- Recruited, trained, and supervised 5 scheduling coordinators to manage 24/7 emergency dispatch operations, enhancing team responsiveness.
Residential Support Worker
2 Years- Supported clients using a harm-reduction, trauma-informed, person-centered approach.
- Conducted intake screenings and assessed eligibility, facilitating access to emergency shelter programs.
- Resolved conflicts using crisis intervention and de-escalation techniques.
- Conducted intake screenings and assessed eligibility for emergency shelter programs.
- Ensured safety through facility patrols, bed checks, and room inspections.
- Resolved conflicts through crisis intervention and de-escalation techniques, ensuring a safe environment for clients.
- Responded to public inquiries regarding shelter access.
- Completed logs, incident reports, case notes, and shift summaries, maintaining accurate documentation for client care and facility operations.
Education
Postgraduate Diploma - Addictions & Mental Health (AMH)
In View
Healthcare Leadership Certificate - Organizational Leadership
In View
Bachelor of Science (B.Sc.) - Economics
Skills
Behavioural Support Plans
Case documentation
Incident reporting
Initiative and proactivity
Creativity and innovation
Self-awareness
Crisis intervention
Behavioral Support Plans
Microsoft Office Suite
Certification
- CPR & First Aid
- CPI / NVCI (Non-Violent Crisis Intervention)
- Medication Administration
- Abuse Prevention & Reporting
- WHMIS
- Valid Ontario G-Class Driver’s License
- Reliable personal vehicle
CORE COMPETENCIES
- Advocacy — Championing member rights and person-centred planning
- Inclusive Leadership — Coaching staff, fostering psychological safety, supporting diverse teams
- Problem Solving — Crisis response, conflict resolution, sound decision-making
- Building Relationships — Collaborating with families, clinicians, and community partners
- Resource Management — Staffing coordination, scheduling, optimizing supports
- Strategic Thinking — Aligning operations with organizational goals
- Championing Change — Leading improvements and innovation
- Resilience — Thriving in high-needs, fast-paced environments
- EDI Commitment — Promoting equity, diversity, inclusion, and culturally safe care
Timeline
Developmental Support Worker
Aptus Treatment Centre
11.2024 - CurrentRead More
Senior Scheduling Manager / Healthcare Staffing Specialist
Behaviorprise Consulting Inc
06.2017 - 06.2026Read More
Residential Support Worker
Fred Victor
01.2016 - 01.2018Read More
Ambrose Alli University
Bachelor of Science (B.Sc.) from Economics
Read More
University of Toronto, Rotman School of Management
Healthcare Leadership Certificate from Organizational Leadership
Read More
Oxford College
Postgraduate Diploma from Addictions & Mental Health (AMH)
Read More