Krishna Shah
Toronto,ON
Summary
Dynamic Developmental Support Worker with a proven track record at L'Arche Toronto and Brighton Lauch, adept at implementing behavior support plans and fostering meaningful relationships. Known for exceptional active listening and organizational proficiency, I excel in crisis intervention and client needs assessment, ensuring a supportive environment for individuals with developmental disabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Developmental Support Worker
L'Arche Toronto
Toronto, Ontario
04.2024 - Current
- Monitoring medication usage according to doctor while ensuring proper documentation is maintained.
- Maintaining accurate records of client progress in accordance with policies and procedures.
- Participating in regular team meetings to discuss core members' progress toward goals set forth in the ISP.
- Providing crisis intervention services when needed by responding quickly and calmly in emergency situations.
- Assisting in developing effective behavioral management strategies for challenging behaviors.
- Organizing recreational activities for clients to encourage physical activity and community involvement.
- Encouraging healthy lifestyle choices through nutrition education sessions.
- Developed meaningful relationships with the families of the clients to provide them with resources and support services.
Field Placement Student
L'Arche Toronto
Toronto, ON
01.2024 - 04.2024
- Collaborating effectively with the core members of Greenwood House and developing meaningful relationships through effective communication and genuine engagement.
- Facilitating social and recreational activities: participating in group activities, outings, and events to promote socialization, community integration, and skill development.
- Provided comprehensive feeding support to individuals in a professional and compassionate manner, ensuring their nutritional needs were met.
- Professionally observed and applied principles of medical administration, implementing effective intervention strategies. Collaborated closely with house leaders to develop innovative ideas for optimal support of core members. Proficiently utilized ceiling lift apparatus in ensuring safe and comfortable transfers. Displayed keen observation and evaluation skills, identifying and implementing deescalation techniques to effectively manage challenging situations.
Club Conceirge
IHG Intercontinental Toronto Centre
Toronto, ON
01.2023 - 01.2024
- Providing exceptional service to a high volume of daily guests
- Engaging with guests to create a welcoming and comfortable atmosphere
- Answering guest questions regarding local area, facilities and amenities.
- Demonstrating basic knowledge of Opera software, adeptly assisting guests with check-in and check-out processes. Expertise includes sending receipts, reinstating and reopening folios, applying ambassador credit, and ensuring seamless Loyalty recognition, Issuing room keys, during peak periods at the club lounge desk.
- Handling requests for special accommodations or arrangements from members or guests as needed.
Field Placement Student
Brighton Launch school Day program for people with intellectual disabilities
North York
09.2023 - 12.2023
- provided personalized and individualized support to adults with developmental and intellectual disabilities.
- Implemented positive behavior support strategies, de-escalation techniques, and the ability to create a supportive and inclusive learning environment.
- Ability to work effectively as part of a multidisciplinary team such as therapists, and families to ensure a holistic and integrated approach.
- Assisted them with essential life skills, including culinary proficiency, community integration, stress management, and language and social skill development
Customer Service Representative
New York News
Toronto, ON
05.2022 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained accurate records of customer interactions, transactions and feedback.
FC Associate
Amazon
Brampton, ON
08.2021 - 12.2022
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment
- Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards
- Verified items correctly matched to sales check for packing and shipment.
Data Entry Specialist
Ind Blues Pharmaceuticals
Nadiad, Gujarat
01.2021 - 07.2021
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
Education
High School Diploma: Developmental Services Worker -
Fanshawe College
04-2024
High School Diploma: Pre Health-Medical Sciences -
Sheridan College
08.2022
Skills
- Strategic Approach
- Multitasking and Prioritization
- Cooperative Attitude
- Active Listening
- Scheduling and Coordinating
- Incident Reports
- Risk Assessments
- Client Needs Assessment
- Feeding Assistance
- Individual Support Plans
- Behaviour Support Plans
- Hoyer lift experience
- Medication administration
- Crisis intervention
- Community integration
Certification
- Licensed CPR certified, 05/24/2026
- Licensed First Aid certified, 05/24/2026
- CPI Crisis Prevention certified with Physical intervention, 04/19/2025
- Smart serve certified, 05/22/2028
- Accessibility for Ontarians with Disabilities Act certified trained on 09-09-2023
Timeline
Developmental Support Worker
L'Arche Toronto
04.2024 - Current
Field Placement Student
L'Arche Toronto
01.2024 - 04.2024
Field Placement Student
Brighton Launch school Day program for people with intellectual disabilities
09.2023 - 12.2023
Club Conceirge
IHG Intercontinental Toronto Centre
01.2023 - 01.2024
Customer Service Representative
New York News
05.2022 - 11.2023
FC Associate
Amazon
08.2021 - 12.2022
Data Entry Specialist
Ind Blues Pharmaceuticals
01.2021 - 07.2021
High School Diploma: Developmental Services Worker -
Fanshawe College
High School Diploma: Pre Health-Medical Sciences -
Sheridan College
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