Dorian Hill
Simi Valley
Summary
Proven track record in enhancing customer loyalty and streamlining order processes, demonstrated during tenure at Vons. Excelled in client relationships and efficient money handling, boosting sales through strategic promotional displays. Skilled in drink assembly and POS systems, consistently exceeding service standards by fostering positive customer interactions. Available 4pm-Closing M-F and always on call with nearly perfect attendance.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
Vons
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality, including covering, coming early, leaving late, covering sick calls ect.
- Memorized recipes for specialty coffee beverages and seasonal offerings, including customization
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Front End Multi Clerk
Vons
03.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Built strong relationships with costumers all while in a fast paced environment
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Boosted sales results by effectively setting up promotional displays according to company guidelines and plans.
- Worked with Management to meet and exceed sales targets for Double Discount Weekend
Sandwich Artist
Subway
12.2021 - 02.2023
- Reconciled receipt totals, cash and credit payments to address shortages.
- Trained team members to prepare sandwiches and other items according to instructions.
- Monitored inventory and requisitioned low-stock items.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Introduced a friend into the company early into my career
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA06.2024
Skills
- Understanding Customer Needs
- Order and Refund Processing
- Client Relationships
- Money Handling
- De-Escalation
- Team Leadership
- Loyalty Programs(Vons /Starbucks Rewards)
- Up-selling
- Multitasking
Additional Information
I am 18 years old, and just graduated. The vast majority of past and present employer(s) would describe me as a hard worker who is always hard set on improving and learning new things. I thrive in high stress environments and I am always wanting to find new ways to increase sales and have better interactions with customers. I am now out of school and seeking another job to continue to grow my skillset. I am known to be able to work long shifts over 12 hours on my feet on little to no notice so I am excited and ready for whatever industry has to offer me.
Timeline
Starbucks Barista
Vons
05.2023 - Current
Front End Multi Clerk
Vons
03.2023 - Current
Sandwich Artist
Subway
12.2021 - 02.2023
High School Diploma -
Simi Valley High School
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