Jia Ann Louise Pablo
1320 Gillpepper LN, Rohnert Park
Summary
Dynamic professional with a proven track record at Graton Resort and Casino, excelling in customer service and conflict resolution. Leveraging advanced organizational skills and creativity, I consistently optimized workflows and enhanced customer experiences, memorizing over 50 menu items to craft personalized drinks for a diverse clientele.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Graton Resort and Casino
Rohnert Park
07.2023 - Current
- Optimized workflow by maintaining a clean and organized environment
- Memorized over 50 menu items to create customized drinks for 200+ customers a day
- Performed complete inventory checks of stock and supplies at directed intervals
- Resolved customer conflicts and concerns with strong and clear communication skills
After-School Program Coordinator
Boys and Girls Clubs of Sonoma Marin
Santa Rosa
03.2023 - 07.2023
- Operated programming for 20 members, following the school day
- Created an environment that facilitated achievements
- Maintained a clean, safe, and appealing environment for youth members
- Ensured youth member safety through proper supervision
- Maintained positive attitude and enthusiasm with youth members and within Club community
Education
Phlebotomy | Certificate -
Petaluma Adult School
Santa Rosa, CA05.2025
Medical Assistant -
Petaluma Adult School
Santa Rosa, CA12.2024
High School -
Rancho Cotate High School
Rohnert Park, CA06.2023
Skills
- Excellent skill in proper venipuncture and capillary puncture techniques
- Knowledge of blood collection tubes, additives, and proficiency in the correct order of draw
- Diligent verification of patient data and meticulous specimen labeling
- Strict adherence to OSHA safety standards and infection control
- Responsible and safe in handling and disposal of needles and biohazard materials
- Understanding of basic anatomy and veins
- Proficient in operating basic lab equipment (centrifuges, specimen transport systems)
- Accurately measures vital signs (blood pressure, pulse, temperature, respirations)
- Preparing patients for exams while ensuring comfort and privacy and maintaining HIPAA compliance
- Performing EKGs and ensuring accurate tracings while maintaining patient comfort and safety
Certification
• Certified Phlebotomy Technician I
License Number: CPT-02501872
License Number: CPT-02501872
Custom Section 1
- Cassandra Martinez - (707) 971-1893
- Sean Hulbert - (707) 708-1063
- Kelly Dudoit - (702) 332-7656
Timeline
Starbucks Barista
Graton Resort and Casino
07.2023 - Current
After-School Program Coordinator
Boys and Girls Clubs of Sonoma Marin
03.2023 - 07.2023
Phlebotomy | Certificate -
Petaluma Adult School
Medical Assistant -
Petaluma Adult School
High School -
Rancho Cotate High School