Doreen Grace Hiponia
Technical Support
North York,ON
Summary
Enthusiastic IT support eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of analyzing, troubleshooting and evaluating technology issues and training in communication. Motivated to learn, grow and excel in IT industry.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
CUSTOMER FULLFILMENT ASSOCIATE
Walmart Supercentre
Thornhill, ON
09.2020 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Drove operational improvements which resulted in savings and improved profit margins.
- Conducted research, gathered information from multiple sources and presented results.
- Worked with customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
Cashier Supervisor
Fresh Co
Vaughan, ON
01.2016 - 08.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
Bachelor of Science - Information Technology
University of San Agustin
Iloilo, Philippines 06.2012 - 09.2015
High School Diploma -
Yorkdale Adult Learning Centre
North York, ON 04.2016 - 04.2017
Ontario College Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
North York, ON 09.2017 - 04.2020
Skills
Customer relations skills
Problem solving
Attention to detail
Logical thinking
Capacity to work well within the team
Expert knowledge in how operating systems and software works
Timeline
CUSTOMER FULLFILMENT ASSOCIATE
Walmart Supercentre
09.2020 - Current
Ontario College Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
09.2017 - 04.2020
High School Diploma -
Yorkdale Adult Learning Centre
04.2016 - 04.2017
Cashier Supervisor
Fresh Co
01.2016 - 08.2020
Bachelor of Science - Information Technology
University of San Agustin
06.2012 - 09.2015