Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sagar Harwani

Mississauga,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Fullfilment Associate

Walmart
03.2023 - 09.2023
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing
  • Communicated with other departments to facilitate fulfillment activities and address issues

Cashier

Tim Hortons
11.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Worked flexible schedule and extra shifts to meet business needs

Senior Operations Agent

Byjus Think And Learn
01.2021 - 03.2022
  • Communicated with customers and explained characteristics and qualities of products
  • Monitoring calls to validate adherence to business rules
  • Manage customer complaints and handle inappropriate behavior
  • Assimilate and analyze customers’ feedback
  • Ensuring legitimacy of sales
  • Modifying and cancelling orders based on customers’ request

Customer Service Representative

Teleperformance
01.2020 - 09.2020
  • Assessed the needs of clients, developed solutions to complex situations and offered them appropriate solutions
  • Delivered advise to customers to achieve short and long term objectives
  • Worked with specialists across multiple teams and offices
  • Followed-up with potential clients who made an inquiry for services
  • Managing air booking in Kiwi process for customers
  • Monitoring all calls and emails from customers
  • Liaise between airlines and customers to provide solutions
  • Manage refund and cancellations for all bookings
  • Handled all inquiries of shoppers in Instacart process
  • Managed escalations from customers and resolved them sales associate | aakar furniture and electronics

Sales Manager

Aakar Furniture And Electronics
01.2019 - 01.2020
  • Performed interviews of clients and collected information pertaining to their unique needs and objectives
  • Managed all sales and inventory
  • Worked on sales funnel, new product launches and promotions
  • Handled outstanding payments and managed balances
  • Maintained customers and supplier relationships

Education

bachelor of commerce - Commerce

Tirpude College Nagpur University
Nagpur, India
04.2017

Supply Chain Managment

Loyalist College
Belleville, ON
04.2023

Skills

  • Skills & Abilities
  • Team player
  • Strong customer service
  • Managing store and inventory
  • Analytical skills
  • Requirement gathering
  • Strong mathematical skills
  • Excellent Communication
  • Critical Thinking
  • Order Accuracy
  • Active Listening
  • Microsoft Word
  • Microsoft PowerPoint
  • Business Growth and Retention
  • Correcting Discrepancies

Certification

  • CIFC CERTIFIED

Timeline

Customer Fullfilment Associate

Walmart
03.2023 - 09.2023

Cashier

Tim Hortons
11.2022 - 09.2023

Senior Operations Agent

Byjus Think And Learn
01.2021 - 03.2022

Customer Service Representative

Teleperformance
01.2020 - 09.2020

Sales Manager

Aakar Furniture And Electronics
01.2019 - 01.2020

bachelor of commerce - Commerce

Tirpude College Nagpur University

Supply Chain Managment

Loyalist College

Similar Profiles

CREATE PROFILE
Sagar Harwani