Summary
Work History
Education
Skills
Timeline
Generic

DORCAS LORLORNYO ADJOKATSE

Guelph,ON

Summary

Dependable retail sales and customer experience professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Work History

Retail Store Associate

The Junction Mall
01 2023 - 04 2025
  • Increased sales by providing exceptional customer service and product knowledge.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
  • Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
  • Performed cash, card, POS and cheque transactions to complete customer purchases.
  • Helped maintain effective communication between team members and store management, promoting a cohesive work environment.

Customer Service Representative

Marina Centre Limited
03 2021 - 12 2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Diploma - Banking & Finance

University of Professional Studies
Accra, Ghana

Skills

  • Attention to Detail
  • Organization and Time Management
  • Data Entry
  • MS Office
  • Interpersonal Communication
  • Flexible and Adaptable
  • Customer Service
  • Problem-Solving
  • Complaint resolution
  • Sales expertise

Timeline

Retail Store Associate

The Junction Mall
01 2023 - 04 2025

Customer Service Representative

Marina Centre Limited
03 2021 - 12 2022

Diploma - Banking & Finance

University of Professional Studies
DORCAS LORLORNYO ADJOKATSE