Dora Sifuentes
Ivone
North York,ON
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
27
27
years of professional experience
Work History
Youth Worker Social Services
Manantial Neighborhood Services
Toronto, Ontario
05.2023 - 07.2023
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Collaborated with counselors to communicate relevant information.
- Coordinated referrals to community resource programs to provide additional and specialized support for youth.
- Maintained lists of resources helpful to clients.
- Researched and developed program initiatives to better serve client population base.
CSR- Warehouse Support
Kehan Foods
Toronto, Ontario
06.2015 - 04.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Shelter Liaison Communications Worker
Manantial Neighborhood Services
Toronto, Ontario
06.2013 - 06.2014
- Handled research and administrative tasks to support community outreach and program initiatives.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Established relationships with management, local leaders and community members to achieve program objectives.
- Approach to services for refugees, immigrants, victims of domestic violence.
- Cross-cultural communication with clients, team members and the public.
Production Customer Service
Cenveo McLaren Morris & Todd
Mississauga, ON
04.1996 - 03.2009
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Presented accurate estimates to inform customers of service charges and expectations.
- Supported timely and accurate service by producing daily job status reports.
- Tracked job status by entering work orders and change orders into database.
- Conferred with customers by telephone, email or in person to provide information about products or services and take orders.
Education
Administrative Assistant-Health Services
Seneca College of Applied Arts And Technology
North York, ON08.2022
Social Worker For Immigrants & Refugees
Seneca College of Applied Arts And Technology
North York, ON04.2012
Tourism -Travel Studies
Seneca College of Applied Arts And Technology
North York, ON05.1995
High School Diploma -
James Cardinal McGuigan Catholic High School
Toronto, ON05.1991
Skills
- Collaboration and Teamwork
- Clerical Support
- Shipping and Receiving Understanding
- English-Spanish Verbal and Written Communication
- Attention to Detail
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- High-Energy Attitude
- Product Organization
- Customer Relations
Volunteering
. ESL Class Volunteer Support - Manantial Neighborhood Services. Toronto, ON May 2023 - Present
· Customer Data Entry - 1Tel Communications, Toronto, ON. July – Sept. 2021
· Office Support - "ONDAS FM" Radio Station. Toronto, ON. February - May 2021
· Seniors Program - Manantial Neighborhood Services. Toronto, ON. Jun. 2014 - Jun. 2015
Timeline
Youth Worker Social Services
Manantial Neighborhood Services
05.2023 - 07.2023
CSR- Warehouse Support
Kehan Foods
06.2015 - 04.2020
Shelter Liaison Communications Worker
Manantial Neighborhood Services
06.2013 - 06.2014
Production Customer Service
Cenveo McLaren Morris & Todd
04.1996 - 03.2009
Administrative Assistant-Health Services
Seneca College of Applied Arts And Technology
Social Worker For Immigrants & Refugees
Seneca College of Applied Arts And Technology
Tourism -Travel Studies
Seneca College of Applied Arts And Technology
High School Diploma -
James Cardinal McGuigan Catholic High School
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