Christina Rajack

⦁ Support youth clients aged 16-24, encompassing both males and females, who may present with mental health challenges, addiction issues, or require complex care, within the emergency bed shelter program.
⦁ Conduct room checks throughout shift to ensure client safety and security. Collaborate with the staff team to supervise clients during program activities and ensure the safe management of clients, the physical space, and essential care needs.
⦁ Maintain open communication with staff and complete daily logs before the end of each shift, documenting client interactions, incidents, concerns, or program deliverables that arise during the shift.
⦁ Provide support to staff in the daily routines of the shelter, including sanitization, food preparation, and the upkeep of common spaces.
⦁ Assist in case management tasks, including client intake and assessments, goal setting, safety planning and referrals to external resources.
⦁ Utilize interaction and verbal crisis intervention skills to de-escalate challenging situations, prioritizing a hands-off approach whenever possible.
⦁ Offer counseling and practical assistance to clients in their daily activities and self-care routines using a trauma-informed and harm reduction approach.
⦁ Respond promptly to emergency situations as part of a coordinated team effort, following agency procedures and protocols.

• Provide culturally sensitive employment services including intake and needs assessments, career testing, one-to-one and group employment counseling and
  referrals.
• Facilitate workshops that will prepare clients to market themselves to employers and to find and maintain employment.
• Maintain an active caseload, including all file management responsibilities.
• Advocate on behalf of clients whenever necessary, including support in areas of employment, skills training, social assistance and equitable access to services.
• Meet monthly statistical requirements and maintain professional and effective information tracking systems on all activities performed.

• Conducted comprehensive intake and needs assessments for Ukrainian women and families seeking settlement assistance.
• Provided culturally sensitive case management, supportive counseling, crisis intervention, and information and referral services tailored to the unique needs of clients.
• Coordinated a wide range of services including employment support, housing, social assistance, language training, settlement assistance, access to general healthcare, and opportunities for volunteering.
• Maintained accurate case notes and records of services provided, ensuring compliance with organizational standards and reporting requirements.
• Identified and pursued grant opportunities aligned with the organization's mission and objectives, and lead the preparation and submission of grant applications targeting support for newcomer women.
• Planned and co-facilitated information sessions, workshops, and arts-based group therapy sessions to address the specific needs of women and families.
• Provided supervision and mentorship to placement students, assisting them in developing learning goals and acquiring practical skills in the social services sector.
• Liaised with Child and Youth Workers as well as Early Childhood Educators to collaborate on delivering trauma-informed counseling and services tailored to the needs of children and families.
• Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.

• Manage daily accounting including sales goals, inventory, cash, onboarding new hires, coach and lead team members to ensure they receive great training and support.
• Internal sales and marketing team lead, responsible for driving sales and building local partnerships.
• Plan, coordinate, and execute special events including managing budgets, food and beverage selection, and audio-visual arrangements.
• Establish best practices in workplace safety and environmental quality programs with corrective action plans.

• Assisted in the development and implementation of community action projects, toolkits, online trainings, and meeting content for partners.
• Facilitated workshop during EquiTalks – Building Exclusive Communities panel discussion on Youth, Power, and the Pandemic.
• Supported the rollout of Equitas’ programs in BC and nationally, such as the Anti-Racism Action Program.
• Team lead on a project with the Burnaby School District developing Children Charter of Rights and Freedoms, curriculum planning and implementation.

• Assisted with project coordination by reviewing proposals, meeting minutes, reports and spreadsheets.
• Conducted intakes, and provided supportive counseling and care coordination for individuals and families.
• Supported growth and program development as we transitioned to providing online services due to the COVID-19 pandemic.
• Maintained daily operational tasks such as keeping track of budgets, scheduling, updating records, and case management
• Recruited, trained and oversaw organizational volunteers and ensured policies and practices were being followed correctly and adjusted for the use of online technology.

• Supported daily operations of the food bank including receiving and packaging food, recording donations, assisting clients, and training volunteers.
• Co-facilitated group facilitations to address barriers faced in the community around cultural, social, emotional, and mental well being.
• Performed administrative duties including client intake and assessment, referrals, updating Link2Feed and OCMS database, check-in, scheduling appointments, and creating reference guides.
• Supported with fundraising and securing sponsors for community events.
• Prepared research reports analyzing food distribution models and social innovation, COVID-19 prevention methods.

• Advocated for at-risk youth and families, and promoted helpful resources and programs to foster community progress.
• Assisted with data collection, organizing meetings, and compiling progress reports to conduct an internal review of community funding, programs, and services.
• Community-based social intervention working with at-risk youth in underserved communities, liaising with the Human Development Foundation, Citizen Security Program and the UNDP.
• Identified areas of improvement in collaboration with community members, team leads and managers to resolve problems.
• Maintained existing and developed new partnerships with local organizations to facilitate community involvement and awareness of organizations mission.