Donya Shoebi
Toronto,Canada
Summary
Dedicated customer service professional and Registered Early Childhood Educator (RECE) with over 7 years of experience in fast-paced, detail-oriented environments. Experienced in preparing documentation, maintaining accurate records, and ensuring work aligns with established procedures and organizational standards. Strong ability to manage multiple tasks, support administrative processes, and follow up on ongoing work with accuracy and consistency. Comfortable liaising with internal teams and external parties, with clear and professional communication skills. Multilingual and known for reliability, organization, and handling confidential information with discretion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Early Childhood Educator (RECE)
Big Dreams Montessori Daycare
Toronto, Canada
01.2021 - Current
- Maintained accurate daily records and documentation
- Communicated professionally with families and team members
- Managed multiple responsibilities with strong attention to detail
- Supported administrative tasks and file organization
- Ensured confidentiality of sensitive information
Customer Service Representative
ServiceOntario
Toronto, Canada
01.2020 - 01.2021
- Provided front-line customer service, assisting clients with government services and inquiries
- Processed applications and documentation with accuracy and attention to detail
- Maintained confidential client information and ensured compliance with policies and procedures
- Handled high-volume interactions while managing time effectively in a fast-paced environment
Private Childcare Provider
Toronto, Canada
01.2018 - 01.2021
- Managed schedules and documentation
- Handled client communication and follow-ups
- Worked independently with strong reliability
Education
Early Childhood Education Diploma -
Fanshawe College
OntarioSkills
- Documentation & Record Keeping
- Administrative Support & Coordination
- Data Entry & Accuracy
- Customer Service & Client Communication
- Time Management & Multitasking
- Confidentiality & Professional Judgment
- Microsoft Office (Word, Outlook, Excel)
- Team Collaboration & Communication
Certification
- Standard First Aid & CPR
- Food Handler Safety Certification
Volunteer Experience
Campaign Volunteer, NDP Candidate – Naila Saeed, Toronto, ON, Supported outreach and community engagement, Assisted with documentation and coordination, Communicated professionally with community members
Timeline
Registered Early Childhood Educator (RECE)
Big Dreams Montessori Daycare
01.2021 - Current
Customer Service Representative
ServiceOntario
01.2020 - 01.2021
Private Childcare Provider
01.2018 - 01.2021
Early Childhood Education Diploma -
Fanshawe College