Donovan Dalhouse
Telecommunications Technician
Hamilton,ON
Summary
Competent Telecommunications Technician bringing 16 years of experience installing voice, data, and other systems. Installation and repair technician with work history setting up, repairing and configuring telecommunications equipment, organized and resourceful with superior work ethic.
Talented at building relationships with customers and solving problems with little oversight.
Overview
23
23
years of professional experience
9
9
Certifications
1
1
Language
Work History
Telecommunications Technician
Liberty Global (FLOW)
04.2018 - 11.2021
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Provided training to customers to enhance use and understanding of network systems.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Installed wiring, cabling and networking hardware on customer premises.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with strong work ethic.
Telecommunications Technician
Columbus Communications Flow
02.2005 - 05.2018
- Provided training to customers to enhance use and understanding of network systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Coordinated installation of new users and relocations of existing users.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Electrician Technician
Electrical Specialist
01.2004 - 02.2005
- Streamlined workflow processes by maintaining accurate records of completed tasks, materials used, and time spent on projects.
- Performed electrical system installation of conduit, wire, power distribution .
- Installed electrical conduit and wiring for power, controls, and lighting.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Cable Technician
Jamaica Cable Vision
04.1999 - 09.2004
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Maintained safety standards during installations, reducing incidence of workplace accidents.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Developed and implemented plans for installation of new networks and cabling systems.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
- Repaired and updated equipment to conform to company-wide standards.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Responded to service requests during and after business hours.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Coordinated installation of new users and relocations of existing users.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Certificate of Technical Studies : Electrical Inst
Spanish Town High School
Spanish Town, St. Catherine, Jamaica 05.2001 -
Skills
Customer Service
undefinedCertification
CXC Electrical, SSC, ULCI Electrical 1st & 2nd Year,ULCI Electronics 1st Year
Timeline
FLOW Brand Course
06-2018
Interpersonal Communication that Build Trust, FLOW
06-2018
Basic Station Installation, FLOW
05-2018
Telecommunications Technician
Liberty Global (FLOW)
04.2018 - 11.2021
CWC Cyber Security Awareness, FLOW
09-2017
Cable Testing & Fault Locating, FLOW
11-2016
Customer Service & Soft skills, FLOW
05-2016
Flow Defence Driving
09-2010
Broadband Technician
06-2006
Telecommunications Technician
Columbus Communications Flow
02.2005 - 05.2018
Electrician Technician
Electrical Specialist
01.2004 - 02.2005
No Degree - Certificate of Technical Studies : Electrical Inst
Spanish Town High School
05.2001 -
Cable Technician
Jamaica Cable Vision
04.1999 - 09.2004
CXC Electrical, SSC, ULCI Electrical 1st & 2nd Year,ULCI Electronics 1st Year
09-1988
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