Donna Pysyk-Smith
Edmonton
Summary
Talented Team Leader with 34 years of experience within the Canadian Blood Services (CBS), dedicated to teamwork and productivity while operating in accordance with CBS quality principles. I am very knowledgeable and have a proven commitment to all aspects of Distribution and the Supply Chain, including the management of blood products (Red Blood Cells, Plasma, Platelets and Plasma Protein Related Products), and the shipment of these products from various CBS sites across Canada to hospitals throughout Alberta in a timely manner to provide excellent customer service. Strengths include, but are not limited to, developing strategies for workflow (with a focus on communicating goals and a vision to succeed) and collaborative problem solving within the team to ensure the team feels empowered and engaged to perform effectively, efficiently and safely.
Overview
31
31
years of professional experience
Work History
Distribution Lab Assistant - Team Lead
Canadian Blood Services
07.2012 - Current
- Knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Accomplished in Inventory management of Blood Components and Plasms Protein Related Products (PPRP)
- Experienced in processing hospital orders, issuing, packing and shipping product.
- Knowledgeable of PPRP and SAP issuing system as well as Hospital Portal Ordering System.
- Developed strong relationships with hospitals by addressing concerns promptly and providing exceptional customer services.
- Trained in Further Manufacturing procedures such as Irradiation and Deglycerolization and is familiar with the Rare Blood Program.
- Managed daily operations and workflow efficiently by monitoring and delegating tasks strategically as needed.
- Streamlined team workflow by optimizing task delegation and time management strategies.
- Enhanced team productivity through effective communication and feedback.
- Assisted manager with scheduling of employees.
- Developed a 5 week shift rotation for our Distribution department which focused on work/life balance.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Implemented process improvements to reduce errors and increase overall efficiency. (CAPA)
- Contributed to the successful execution of high-priority projects by providing expert guidance to team members throughout the project lifecycle. (Phase Plates/ISC)
- Participated in the implementation of department-wide initiatives aimed at improving overall operational effectiveness.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to service.
- Trained new employees, instructing each in use standard operating procedures and company policies.
- Facilitated collaboration between production and other departments.
- Involved in Frontline Review, process of updating, changing and writing new SOPs in collaboration with others across CBS.
Lab Assistant Product Distribution
Canadian Blood Services
06.1997 - 07.2012
- Dedicated to CBS quality principles and operating within them.
- Knowledgeable in Inventory Management of blood products (Red Blood Cells, Plasma, Platelets and Plasma Protein Related Products)
- Experienced in ordering, issuing, packing and shipping Blood Products to Hospitals.
- Worked closely with the Distribution team to provide efficient and superior customer service.
- Encouraged teamwork and productivity.
- Trained in washing red cells, Irradiation of blood products
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence.
- Managed specimen sample handling, receiving and storage in the Diagnostic Services Lab.
- Prepared specimens for testing and analysis.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Trainer
Clinic Lab Assistant
Canadian Blood Services
09.1992 - 06.1997
- Interacted with donors on a daily basis about importance of donation and pertinent information regarding donation process, from donation to transfusion.
- Managed blood donation collection, handling, storage and delivery to Component Production.
- Collected donations on Mobile clinics in Edmonton and rural areas.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Trained new personnel to apply proper clinic techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
- Assisted in scheduling staff.
- Participated in implementation of a number of process changes.
- Briefly worked in Warehouse, managing replenishment requests from departments.
Education
No Degree - Completed General Lab Practices Level 1 &2
NAIT
Edmonton, ABSkills
- Safety Policies and Procedures
- Continuous Improvement Strategies
- Good Manufacturing Practices (GMP)
- Staff Training
- Inventory Management Specialist
- Excellent Customer Service
- Teamwork and Collaboration/Conflict Resolution
- Effective at Developing Positive Working Relationships
- Overseeing Daily Activities and Workflow
- Organized
- Leadership
Accomplishments
- Collaborated with Project team in the implementaiton of Phase Change project - 2015
- Travelled to Brampton CBS site for LEAN Summit initiatives and Standardization - April 2016
- Participated in a CAPAs: successfully implementing a solution to Irradiation labelling and documentation errors. Implemented Product/Batch# labels on shelving for PPRP to reduce errors.
Additional Information
- General Manager for South Side Athletic Club (2015 - 2022)- responsible for scheduling Team Builders, Fundraising, tournaments, practices and out of town games for youth minor hockey teams.
- Fundraising Coordinator SSAC U16AA team (2023-24) - organized numerous fundraisers for a team budget goal of $60,000.
- Santa's Anonymous and Food Bank volunteer.
Timeline
Distribution Lab Assistant - Team Lead
Canadian Blood Services
07.2012 - Current
Lab Assistant Product Distribution
Canadian Blood Services
06.1997 - 07.2012
Clinic Lab Assistant
Canadian Blood Services
09.1992 - 06.1997
No Degree - Completed General Lab Practices Level 1 &2
NAIT
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