Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
NICOLE ROULEAU

NICOLE ROULEAU

Chilliwack,BC

Summary

Knowledgeable leader skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 18 years. Accomplished Crew Trainer highly effective at building internal rapport. Critical to development of new team members, focused on job site acclimation and safety. Special focus on meeting organizational environment, customer and operations needs.

Overview

27
27
years of professional experience

Work History

Medical Lab Assistant & Operations Lead

Scrubs Health Inc
Calgary, Alberta
04.2023 - Current
  • Processed and documented patient samples for laboratory testing.
  • Maintained laboratory inventory including reagents and supplies.
  • Recorded data from tests and experiments into database systems.
  • Ensured compliance with safety regulations in the handling of hazardous materials.
  • Calibrated instruments according to established protocols.
  • Reviewed patient charts for completeness prior to specimen processing or analysis.
  • Performed basic laboratory techniques such as centrifugation, pipetting, staining..
  • Organized laboratory workflows to maximize efficiency and productivity.
  • Participated in training sessions related to new technologies or techniques.
  • Compiled reports summarizing test results for review by clinicians.
  • Provided guidance to students or junior personnel regarding lab operations.
  • Adhered strictly to standard operating procedures while conducting experiments.
  • Followed standard precautions using personal protective equipment as required.
  • Maintained clean and fully operational laboratory equipment.
  • Ordered laboratory supplies to maintain inventory stock.
  • Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
  • Operated point-of-care testing equipment in a fast-paced environment, ensuring rapid response times.
  • Assisted in the training and orientation of new staff, promoting a culture of continuous learning and improvement.
  • Interpreted test results and communicated findings to physicians, contributing to patient treatment planning.
  • Collected blood or tissue samples from patients for lab work.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Implemented customer service standards that increased client satisfaction.
  • Analyzed operational data to identify trends and implement strategic improvements.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.

TEAM LEAD/TRAINER BOOKING DEPT

CANADA DIAGNOSTIC CENTRES
CALGARY, AB
08.2020 - Current
  • Supervises assigned Booking Coordinators
  • Identifies trends; statistical or performance-based, with a solution focus
  • Book's patient appointments during peak times or as assigned
  • Monitors assigned Booking Coordinators productivity and statistical performance using basic metrics, ensuring they are organized and held accountable for assigned tasks
  • Conducts 3-month probationary reviews of assigned new hires & quarterly performance check ins for assigned Booking Coordinators
  • Provides regular and documented feedback performance
  • Manages daily updates or administration of Coordinators CALABRIO schedules and breaks
  • Leads by example in providing excellent patient care and service
  • Works with Quality Management Lead & and coordinates additional training to ensure the assigned Booking Coordinators are fully trained and follow all CDC policies and procedures
  • Responsible to maintain & communicate accurate patient, clinic, modality and physician information
  • Follow the patient escalation process, returns patient calls in a timely manner
  • Resolves complaints
  • Weekly tracking of Pod’s statistics and tools
  • Conducts effective weekly meetings with assigned Pod and individual one on ones
  • Participates effectively in weekly Bookings Lead meetings
  • Completes CDC Staff Booking as assigned
  • Performs other duties as required ie
  • RIS messages, QMT & Administrative duties
  • Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
  • Instructed new team members on correct procedures for operations.
  • Lent hands-on training services to maximize employee efficiency.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Drafted descriptive notes, generated reports and maintained documentation to facilitate operations.
  • Planned and delegated group and individual work assignments to trainees.
  • Documented performance, safety and customer service needs to improve operations.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.

Lab Assistant/Patient Care Coodinator

Primary MD
Calgary, AB
04.2022 - 07.2023
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
  • Recorded and reported test results accurately according to established procedures.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Produced and submitted laboratory documents and reports per compliance requirements.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Enhanced senior staff productivity by managing various support-related tasks.
  • Maintained inventory and equipment and placed orders for laboratory supplies.
  • Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
  • Completed equipment maintenance and calibration tasks according to standards.
  • Completed required SMP, SOP and BHR documentation in accordance with set guidelines.
  • Recorded patients' medical history, vital statistics and test results in electronic medical records.
  • Worked with medical professionals to provide complex clinical care management, patient education and counseling.
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
  • Prepared clinical notes and updates on each patient for review by primary physician.
  • Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
  • Administered therapies and medications under direction of physician to reduce symptoms and treat underlying conditions.
  • Documented lab results, diagnoses and treatments for review by attending physician.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

PHELBOTOMIST/LAB ASSISTANT

THE HOFFMAN CENTRE
CALGARY, AB
09.2017 - 08.2020
  • Performs venipuncture on adult, pediatric and neonate patients
  • Investigates and locates missing or inaccurate information on requisitions and lab test kits
  • Responsible for ordering supplies for lab
  • Communicate with labs all over the world to maintain relationships and secure discounted pricing
  • Retrieves results and does add-ons of tests
  • Receives outpatient and referred in samples, verifies that sample and information received is accurate for processing
  • Enters patient and sample data and label samples accurately, and ensures timely distribution to the appropriate labs
  • Performs in house testing such as Bioimpedance, Heart rate variability and blood pressure.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Recorded and reported test results accurately according to established procedures.
  • Maintained inventory and equipment and placed orders for laboratory supplies.

LAB ASSISTANT II

CALGARY LAB SERVICES
CALGARY, AB
06.2004 - 08.2018
  • Performs venipuncture on adult, pediatric and neonate patients
  • Enter patient and specimen datainto the Laboratory Information System (Millennium) and, or log sheets
  • Investigates and locates missing or inaccurate information on requisitions
  • Retrieves results and does add-ons of tests
  • Receives in-patient, outpatient and referred in samples, verifies that sample and information received is accurate for processing
  • Enters patient and sample data and label samples accurately, and ensures timely distribution to the appropriate divisions or departments
  • Responsible for daily scheduling, payroll and supervising staff of 18.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
  • Recorded and reported test results accurately according to established procedures.
  • Organized lab test solutions, compounds and reagents.
  • Handled administrative tasks for laboratory staff and overall operations.
  • Produced and submitted laboratory documents and reports per compliance requirements.
  • Maintained inventory and equipment and placed orders for laboratory supplies
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup and deliver

BODY PIERCER
, BC
01.1999 - 01.2004
  • IMAGE HAIR & BODY/IMPULSE BODY PIERCING & TATTOO; CHILLIWACK, Cleaning and sterilizing equipment and work areas
  • The key piece of equipment is an autoclave which sterilizes all equipment
  • Updating health records including spore checks on equipment
  • Preparing body parts for piercing including sterilization and cleaning
  • Meeting with clients, talking through the process and aftercare
  • Recommending products needed for aftercare
  • Actual piercing, including the use of needles and other specialized equipment
  • Keeping up to date with the latest health and safety procedures
  • Giving pre and post piercing care.

UNIT CLERK

FRASER HEALTH AUTHORITY
, BC
01.1998 - 01.1999
  • I was responsible for maintaining the accuracy and security of confidential patient health records
  • Managed paperwork such as patient history forms, and admission and discharge documents
  • Sent out test referrals
  • And was responsible for unit supply orders.

Education

Medical Laboratory Assistant Program -

West Coast College of Health Care
01.2003

Unit Clerk Program -

University College of The Fraser Valley
01.1998

High School Diploma -

Sardis Secondary School
06.1996

Skills

  • Ability to handle large amounts of work efficiently and effectively, given continual exposure to interruptions
  • Demonstrated ability to work independently and with minimal supervision as well as in a team environment
  • Strong problem solving, communication, interpersonal and organizational skills
  • Performance Evaluation
  • Coaching and Mentoring
  • Policies and Procedures
  • Team Leadership and Supervision
  • Written and Verbal Communication
  • Training Method Development
  • Assignment Delegation

References

REFERENCES Available upon request

Timeline

Medical Lab Assistant & Operations Lead

Scrubs Health Inc
04.2023 - Current

Lab Assistant/Patient Care Coodinator

Primary MD
04.2022 - 07.2023

TEAM LEAD/TRAINER BOOKING DEPT

CANADA DIAGNOSTIC CENTRES
08.2020 - Current

PHELBOTOMIST/LAB ASSISTANT

THE HOFFMAN CENTRE
09.2017 - 08.2020

LAB ASSISTANT II

CALGARY LAB SERVICES
06.2004 - 08.2018

BODY PIERCER
01.1999 - 01.2004

UNIT CLERK

FRASER HEALTH AUTHORITY
01.1998 - 01.1999

Medical Laboratory Assistant Program -

West Coast College of Health Care

Unit Clerk Program -

University College of The Fraser Valley

High School Diploma -

Sardis Secondary School

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NICOLE ROULEAU